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For Companies At a Glance
- Tasks: Manage the smooth migration of school data to our innovative software.
- Company: Join Compass, a global leader in School Management Information Systems.
- Benefits: Flexible working, 25 days leave, and a strong pension contribution.
- Other info: Exciting growth opportunities in a diverse and inclusive environment.
- Why this job: Make a real impact on education while growing your career in a dynamic team.
- Qualifications: Passion for customer service and strong project management skills.
The predicted salary is between 30000 - 35000 £ per year.
Join to apply for the Customer Onboarding Consultant role at Compass Education
About The Role & Team
Responsible for the successful migration of schools’ MIS data to Compass. Project manage the customer journey from point of sale to BAU live running. Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.
What You’ll Do
- Complete full end to end migration of schools data from previous MIS system into Compass
- Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
- Work with the Training Team to ensure all school’s portals are configured to suit their needs
- Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
- Ensure your Compass knowledge is up to date and thorough
- Meet with the school, virtually or in person, to understand their requirements and allay any fears
- Develop and maintain detailed documentation and processes both internally and externally
- Coordinate hardware provisioning and delivery according to school dates
- Provide an excellent onboarding experience to all schools
- Ad-Hoc tasks as directed by your manager
Requirements
About You
This Is What You\\\’ll Bring
- A true passion for putting the customer first
- A highly proactive nature, with the ability to think both creatively and technically
- Experience maintaining strict timeline of projects, ensuring that internally and externally set deadlines are met
- Exceptional networking and stakeholder management skills, both internally and externally
- Strong organisational skills, with excellent time management, and attention to detail
- Strong written and verbal communication and interpersonal skills, with high levels of emotional intelligence
- Confidence in flagging potential concerns regarding engagement
- Ability to work autonomously but also work well within a team environment
- Sound knowledge of Monday.com
- Sound knowledge of CRM systems
Benefits
What’s in it for you?
- We come together with our unique strengths to work towards a common purpose – shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
- A flexible working culture.
- Learning & Development opportunities – we want you to grow and get the most out of your role!
- 25 days Annual Leave + all statutory Public & Bank Holidays.
- Pension – 9.5% employer contribution.
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
- Remote applicants will be considered if based in the UK; however, the successful candidate will be expected to come to the office 3 times a week for the first two months for onboarding and training.
Salary Range: £30K – £35K
Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Software Development
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Customer Onboarding Consultant employer: Compass Education
Contact Detail:
Compass Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Consultant
✨Tip Number 1
Get to know Compass! Research the company culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer onboarding and project management. Use the STAR method to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Onboarding Consultant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making the school day better for everyone involved!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission at Compass.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Compass Education
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Compass's mission and values. Understand their School Management Information Systems and how they impact schools. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed projects in the past. Highlight your ability to maintain timelines and coordinate with various stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer-Centricity
Since the role is all about customer onboarding, prepare to share stories that demonstrate your passion for putting customers first. Talk about how you've handled customer concerns and ensured a smooth transition in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use like Monday.com, or how they measure success in the onboarding process. It shows you're engaged and thinking ahead!