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- Tasks: Manage tenancy agreements and support new tenants in a collaborative environment.
- Company: Join a reputable charity focused on empowering individuals with learning disabilities and complex needs.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team culture.
- Why this job: Make a meaningful impact while ensuring vulnerable people have secure homes.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Earn £200 in vouchers for successful referrals!
The predicted salary is between 23448 - 32172 £ per year.
Full-Time | £27,810 | Hybrid Working – Based Sidcup, SE London (2 Days Office / 3 Days Home) Driving Licence & Access to Vehicle Required
Summary
Compass Corporate Services are proud to be working exclusively with a well-established charitable provider of supported living and social care services across the South East. This organisation supports individuals with learning disabilities, autism, and complex needs, enabling them to live more independently through personalised care and high-quality housing. With a strong values-led culture and a focus on long-term, meaningful impact, they’ve built an excellent reputation for both service quality and staff development.
They are now seeking a Tenancy Management Officer to help oversee and deliver an effective housing management function across their supported housing portfolio. This is a key role for someone who thrives on getting the details right, working collaboratively, and ensuring vulnerable people have secure, stable, and well-managed homes.
Key Responsibilities
- Manage tenancy agreements across a diverse housing portfolio (owned and leased properties)
- Support new tenants with on-boarding, documentation, and benefit claims
- Proactively manage rent arrears, working with Housing Benefit teams and internal finance
- Advise tenants and operational teams on rights, responsibilities, and tenancy compliance
- Resolve tenancy-related disputes promptly and professionally
- Support annual rent reviews and negotiations with local authorities
- Ensure compliance with relevant housing legislation and sector standards
- Maintain accurate records and contribute to monthly reporting on arrears and tenancy performance
Candidate Requirements
- Experience in housing management, ideally within supported housing, care, or third sector settings
- Strong working knowledge of Housing Benefit, exempt rents, and tenancy enforcement
- Highly organised and detail-focused, with confident communication skills
- Comfortable working across teams and dealing with external stakeholders (e.g., HB teams, landlords)
- Full UK driving licence and access to a car for occasional site visits
- A people-focused, collaborative approach and a passion for supporting vulnerable communities
To Apply
For a confidential conversation or to apply, contact Jim Walker.
Referral Bonus
Know someone perfect for this role? We offer £200 in John Lewis vouchers for every successful referral.
Tenancy Management Officer | Supported Housing employer: Compass Corporate Services
Contact Detail:
Compass Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer | Supported Housing
✨Tip Number 1
Familiarise yourself with the specific housing legislation and sector standards relevant to supported housing. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the challenges faced in tenancy management.
✨Tip Number 2
Network with professionals in the housing management field, especially those who work within supported housing. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenancy agreements or resolved disputes. Having concrete examples ready will showcase your experience and problem-solving skills, making you a more attractive candidate.
✨Tip Number 4
Highlight your people-focused approach during any conversations or interviews. Emphasising your passion for supporting vulnerable communities will resonate well with the values of the organisation and show that you're aligned with their mission.
We think you need these skills to ace Tenancy Management Officer | Supported Housing
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenancy Management Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing tenancy agreements and supporting new tenants.
Tailor Your CV: Highlight your relevant experience in housing management or supported housing. Emphasise your knowledge of Housing Benefit and tenancy enforcement, as well as any previous roles that demonstrate your organisational and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable communities. Mention specific examples from your past experiences that align with the values of the organisation and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Compass Corporate Services
✨Know Your Housing Legislation
Familiarise yourself with relevant housing legislation and sector standards. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Your People Skills
Prepare examples that showcase your ability to work collaboratively and support vulnerable communities. Highlight any previous experiences where you successfully managed tenant relationships or resolved disputes.
✨Be Detail-Oriented
Since this role requires a strong focus on details, be ready to discuss how you manage records and ensure compliance. Bring examples of how you've maintained accurate documentation in past roles.
✨Showcase Your Organisational Skills
Discuss your strategies for managing multiple tasks, such as tenancy agreements and rent arrears. Providing specific examples of how you prioritise and organise your workload will demonstrate your suitability for the role.
