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- Tasks: Manage tenancy agreements and support new tenants in a collaborative environment.
- Company: Join a reputable charity focused on empowering individuals with learning disabilities and complex needs.
- Benefits: Enjoy hybrid working, a competitive salary, and opportunities for personal development.
- Why this job: Make a meaningful impact while ensuring vulnerable people have secure homes.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Driving licence required for occasional site visits; referral bonus available.
The predicted salary is between 23400 - 32100 £ per year.
Full-Time | £27,810 | Hybrid Working – Based Sidcup, SE London (2 Days Office / 3 Days Home) Driving Licence & Access to Vehicle Required
Compass Corporate Services are proud to be working exclusively with a well-established charitable provider of supported living and social care services across the South East. This organisation supports individuals with learning disabilities, autism, and complex needs, enabling them to live more independently through personalised care and high-quality housing. With a strong values-led culture and a focus on long-term, meaningful impact, they’ve built an excellent reputation for both service quality and staff development.
They are now seeking a Tenancy Management Officer to help oversee and deliver an effective housing management function across their supported housing portfolio. This is a key role for someone who thrives on getting the details right, working collaboratively, and ensuring vulnerable people have secure, stable, and well-managed homes.
Key Responsibilities- Manage tenancy agreements across a diverse housing portfolio (owned and leased properties)
- Support new tenants with on-boarding, documentation, and benefit claims
- Proactively manage rent arrears, working with Housing Benefit teams and internal finance
- Advise tenants and operational teams on rights, responsibilities, and tenancy compliance
- Resolve tenancy-related disputes promptly and professionally
- Support annual rent reviews and negotiations with local authorities
- Ensure compliance with relevant housing legislation and sector standards
- Maintain accurate records and contribute to monthly reporting on arrears and tenancy performance
- Experience in housing management, ideally within supported housing, care, or third sector settings
- Strong working knowledge of Housing Benefit, exempt rents, and tenancy enforcement
- Highly organised and detail-focused, with confident communication skills
- Comfortable working across teams and dealing with external stakeholders (e.g., HB teams, landlords)
- Full UK driving licence and access to a car for occasional site visits
- A people-focused, collaborative approach and a passion for supporting vulnerable communities
To Apply For a confidential conversation or to apply, contact Jim Walker.
Referral Bonus: Know someone perfect for this role? We offer £200 in John Lewis vouchers for every successful referral.
Contact Detail:
Compass Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer | Supported Housing
✨Tip Number 1
Familiarise yourself with the specific housing legislation and sector standards relevant to supported housing. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing management field, especially those who work with vulnerable communities. Attend local events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenancy agreements or resolved disputes. Having concrete examples ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research the organisation's values and mission. Be ready to articulate how your personal values align with theirs, as this will show your genuine interest in contributing to their goal of supporting vulnerable individuals.
We think you need these skills to ace Tenancy Management Officer | Supported Housing
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and candidate requirements. Tailor your application to highlight how your experience aligns with the role of a Tenancy Management Officer.
Highlight Relevant Experience: Emphasise any previous experience in housing management, particularly within supported housing or care settings. Use specific examples to demonstrate your knowledge of Housing Benefit and tenancy enforcement.
Showcase Your Skills: Focus on your organisational skills and detail-oriented approach. Provide examples of how you've successfully managed tenancy agreements or resolved disputes in the past, showcasing your communication and collaborative abilities.
Personalise Your Application: Craft a personalised cover letter that reflects your passion for supporting vulnerable communities. Mention why you are drawn to this charitable organisation and how you can contribute to their mission.
How to prepare for a job interview at Compass Corporate Services
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, especially within supported housing. Familiarise yourself with relevant legislation and the specifics of tenancy agreements, as this will show your expertise and commitment to the role.
✨Showcase Your People Skills
As a Tenancy Management Officer, you'll be working closely with vulnerable individuals and various stakeholders. Prepare examples of how you've successfully communicated and collaborated in previous roles, highlighting your ability to resolve disputes and support tenants effectively.
✨Demonstrate Organisational Skills
This role requires a high level of organisation and attention to detail. Be ready to discuss how you manage your workload, prioritise tasks, and maintain accurate records. Consider sharing specific tools or methods you use to stay organised.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the organisation's values, team dynamics, and the challenges they face in tenancy management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
