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- Tasks: Manage tenancy agreements and support new tenants in a collaborative environment.
- Company: Join a reputable charity dedicated to supporting individuals with learning disabilities and complex needs.
- Benefits: Enjoy hybrid working, a competitive salary, and a referral bonus for successful candidates.
- Why this job: Make a meaningful impact while ensuring vulnerable people have secure and stable homes.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: A driving licence and access to a vehicle are required for site visits.
The predicted salary is between 22800 - 31200 £ per year.
Full-Time | £27,810 | Hybrid Working – Based Sidcup, SE London (2 Days Office / 3 Days Home) Driving Licence & Access to Vehicle Required
Summary
Compass Corporate Services are proud to be working exclusively with a well-established charitable provider of supported living and social care services across the South East. This organisation supports individuals with learning disabilities, autism, and complex needs, enabling them to live more independently through personalised care and high-quality housing. With a strong values-led culture and a focus on long-term, meaningful impact, they’ve built an excellent reputation for both service quality and staff development.
They are now seeking a Tenancy Management Officer to help oversee and deliver an effective housing management function across their supported housing portfolio. This is a key role for someone who thrives on getting the details right, working collaboratively, and ensuring vulnerable people have secure, stable, and well-managed homes.
Key Responsibilities
- Manage tenancy agreements across a diverse housing portfolio (owned and leased properties)
- Support new tenants with on-boarding, documentation, and benefit claims
- Proactively manage rent arrears, working with Housing Benefit teams and internal finance
- Advise tenants and operational teams on rights, responsibilities, and tenancy compliance
- Resolve tenancy-related disputes promptly and professionally
- Support annual rent reviews and negotiations with local authorities
- Ensure compliance with relevant housing legislation and sector standards
- Maintain accurate records and contribute to monthly reporting on arrears and tenancy performance
Candidate Requirements
- Experience in housing management, ideally within supported housing, care, or third sector settings
- Strong working knowledge of Housing Benefit, exempt rents, and tenancy enforcement
- Highly organised and detail-focused, with confident communication skills
- Comfortable working across teams and dealing with external stakeholders (e.g., HB teams, landlords)
- Full UK driving licence and access to a car for occasional site visits
- A people-focused, collaborative approach and a passion for supporting vulnerable communities
To Apply
For a confidential conversation or to apply, contact Jim Walker.
Referral Bonus
Know someone perfect for this role? We offer £200 in John Lewis vouchers for every successful referral.
Locations
Tenancy Management Officer | Supported Housing employer: Compass Corporate Services
Contact Detail:
Compass Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer | Supported Housing
✨Tip Number 1
Familiarise yourself with the specific needs of the vulnerable communities you'll be supporting. Understanding their challenges and how tenancy management can make a difference will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the housing management sector, especially those who have experience in supported housing. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Brush up on your knowledge of housing legislation and Housing Benefit processes. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed disputes or worked collaboratively with teams. Sharing these experiences can showcase your problem-solving skills and people-focused approach.
We think you need these skills to ace Tenancy Management Officer | Supported Housing
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and candidate requirements. Tailor your application to highlight how your experience aligns with the role of a Tenancy Management Officer.
Highlight Relevant Experience: Emphasise any previous experience in housing management, particularly within supported housing or care settings. Use specific examples to demonstrate your knowledge of Housing Benefit and tenancy enforcement.
Showcase Your Skills: Clearly outline your organisational skills and detail-oriented approach. Mention your communication abilities and how you can work collaboratively with various stakeholders, as these are crucial for the role.
Personalise Your Application: Craft a personalised cover letter that reflects your passion for supporting vulnerable communities. Explain why you want to work for this charitable provider and how you can contribute to their mission.
How to prepare for a job interview at Compass Corporate Services
✨Know Your Stuff
Make sure you have a solid understanding of tenancy management and the specific challenges faced in supported housing. Brush up on relevant legislation and be ready to discuss how your experience aligns with the role.
✨Show Your People Skills
This role is all about supporting vulnerable individuals, so be prepared to demonstrate your empathy and communication skills. Share examples of how you've successfully worked with diverse groups or resolved conflicts in the past.
✨Be Detail-Oriented
As a Tenancy Management Officer, attention to detail is crucial. Highlight your organisational skills and provide examples of how you've managed complex information or documentation effectively in previous roles.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the organisation's values, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
