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- Tasks: Manage and respond to information requests in a healthcare setting.
- Company: Join a leading psychological healthcare provider known for excellence in patient care.
- Benefits: Enjoy flexible hybrid working, fitting around your life and commitments.
- Why this job: Make a real impact in mental health services while ensuring data protection and patient rights.
- Qualifications: Experience in data protection and knowledge of UK GDPR is essential.
- Other info: This role offers the chance to shape a new function within a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Flexible Hybrid Working Part-Time (22.5 hours per week) | Teesside HQ + Remote
CCS | Compass Corporate Services have partnered exclusively with a leading, award-winning psychological healthcare provider in the UK to source an experienced Information Request Officer. This is a brand-new role created due to significant growth in information access demands — a pivotal opportunity to bring expertise and structure to an area critical to governance and patient trust.
We are looking for an experienced data protection and information governance professional to lead on subject access requests (SARs) and broader information disclosure processes, ensuring legal compliance, confidentiality, and quality assurance across a highly specialist healthcare setting. The organisation is nationally recognised for its pioneering work in mental health and psychological services, with a reputation for excellence in patient care, safeguarding, and innovation. This role supports that mission by ensuring that every request for information is handled with professionalism, empathy, and meticulous attention to legal frameworks.
Working closely with the Quality and Governance Manager, you will coordinate the receipt, tracking, redaction, and release of sensitive information, often from complex clinical case notes. You’ll play a vital role in protecting patient data while enabling transparency and access — a balance that requires deep knowledge of GDPR, the Data Protection Act 2018, and healthcare best practices.
Key Responsibilities:- Manage and respond to Subject Access Requests and other data disclosure requests in line with legal and regulatory timelines
- Redact sensitive patient data appropriately, using relevant tools and judgement
- Maintain an accurate log of information requests and audit trails
- Liaise with internal teams, patients, and external stakeholders professionally
- Provide advice on information rights, sharing protocols, and internal compliance
- Support wider governance and IG functions, including document management and compliance audits
- Previous experience in a similar SAR or data protection-focused role
- Strong working knowledge of UK GDPR, the Data Protection Act 2018, and exemptions
- Background in healthcare, mental health, or psychological services – understanding of clinical language is essential
- Excellent written communication and document presentation skills
- High attention to detail, with the ability to handle distressing or sensitive information professionally
- Ability to commute to Teesside HQ as required, especially during induction period
- Comfortable working independently and flexibly – this role is hybrid with options to suit school hours or other commitments
- Experience working in NHS or social care settings
- Familiarity with patient management systems
- Audit or compliance monitoring experience
This is more than just a back-office compliance role — it’s a vital part of a respected organisation delivering real impact across mental health services. The company is known for its values-driven culture, excellent staff support, and clear commitment to data protection and patient rights. You’ll have the opportunity to shape this function from day one, with the support of a collaborative team and the flexibility to fit the role around your life.
To apply or discuss the opportunity in confidence, please contact Jim Walker at Compass Corporate Services or send your CV directly to us.
Information Request Officer | Healthcare employer: Compass Corporate Services
Contact Detail:
Compass Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Request Officer | Healthcare
✨Tip Number 1
Familiarise yourself with the key legislation surrounding data protection, particularly the UK GDPR and the Data Protection Act 2018. Understanding these laws will not only help you in the role but also demonstrate your commitment to compliance during any discussions.
✨Tip Number 2
Gain insights into the specific challenges faced by healthcare providers regarding information requests. Research common issues and best practices in handling Subject Access Requests (SARs) to show your proactive approach and readiness to tackle real-world scenarios.
✨Tip Number 3
Network with professionals in the healthcare data protection field. Attend relevant webinars or local meetups to connect with others who have experience in similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with sensitive information and how you've handled it in previous roles. Be ready to share specific examples that highlight your attention to detail and ability to maintain confidentiality under pressure.
We think you need these skills to ace Information Request Officer | Healthcare
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Information Request Officer in a healthcare setting. Familiarise yourself with key terms like Subject Access Requests (SARs), GDPR, and the Data Protection Act 2018.
Tailor Your CV: Highlight your relevant experience in data protection and information governance. Emphasise any previous roles that involved handling sensitive information, especially in healthcare or mental health contexts.
Craft a Strong Cover Letter: In your cover letter, express your passion for patient care and data protection. Mention specific examples of how you've successfully managed information requests or ensured compliance in past roles.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and clearly structured. Use professional language and demonstrate your ability to present complex information succinctly.
How to prepare for a job interview at Compass Corporate Services
✨Understand GDPR and Data Protection
Make sure you have a solid grasp of GDPR and the Data Protection Act 2018. Be prepared to discuss how these regulations apply to handling Subject Access Requests and patient data, as this knowledge is crucial for the role.
✨Showcase Your Communication Skills
As an Information Request Officer, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and professionally, especially when discussing sensitive information or legal compliance.
✨Demonstrate Empathy and Professionalism
This role requires a balance of professionalism and empathy. Be ready to share examples of how you've handled sensitive situations in the past, showcasing your ability to manage distressing information with care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about how you would handle specific requests or challenges related to data protection and patient confidentiality.
