Customer Relations Manager - Care Homes

Customer Relations Manager x 3 | Elderly Living Permanent | Birmingham North and South Competitive base salary plus commission Monday to Friday Our client have a Group of Private Care Homes across the Midlands they require 3 Customer Relations Managers for their properties across Birmingham . These are premium brands, you will be part of a team that values empathy, dedication, and professionalism. As a Customer Relations Manager, you’ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Ensuring occupancy, average weekly fee and funding mix targets are met at the care home through the creation and implementation of effective localised tactical marketing plans. You will be handling all enquiries to the home, for their conversion to a sale and completing the customer transaction including the effective negotiation of fees and signing of contracts. The role will require you to attend the care home, present at meetings, deliver training workshops and identify, build up, train and motivate the team within the care home to achieve targets. Your sales and marketing expertise will be essential in driving occupancy in their homes, planning and executing external events. Proven experience in business development, sales, or a similar role, within the healthcare industry. ~(A passion for working with the elderly and enhancing their quality of life. CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.