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- Tasks: Manage customer relations and develop marketing plans for care homes.
- Company: Join a leading group of premium private care homes in the Midlands.
- Benefits: Enjoy a competitive salary, commission, and potential for remote work.
- Why this job: Make a real impact on elderly lives while working in a supportive team environment.
- Qualifications: Experience in sales or business development, preferably in healthcare.
- Other info: Earn £200 in John Lewis vouchers for successful referrals.
The predicted salary is between 36000 - 60000 £ per year.
Our client has a group of private care homes across the Midlands and requires 3 Customer Relations Managers for their properties across Birmingham. These are premium brands, and you will be part of a team that values empathy, dedication, and professionalism.
As a Customer Relations Manager, you’ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. You will ensure occupancy, average weekly fee, and funding mix targets are met at the care home through the creation and implementation of effective localised tactical marketing plans.
You will handle all enquiries to the home, converting them to sales and completing the customer transaction, including the effective negotiation of fees and signing of contracts. The role will require you to attend the care home, present at meetings, deliver training workshops, and identify, build up, train, and motivate the team within the care home to achieve targets.
Your sales and marketing expertise will be essential in driving occupancy in their homes, planning, and executing external events.
Proven experience in business development, sales, or a similar role within the healthcare industry is required, along with a passion for working with the elderly and enhancing their quality of life.
Client Services Manager - Social Care employer: Compass Corporate Services
Contact Detail:
Compass Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Social Care
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of elderly care. Understanding the nuances of social care will help you connect better with potential residents and their families, showcasing your empathy and dedication during interviews.
✨Tip Number 2
Network within the healthcare industry, especially with professionals who have experience in elderly care. Attend relevant events or join online forums to build relationships that could lead to valuable insights and recommendations for your application.
✨Tip Number 3
Prepare to discuss your previous sales and marketing successes in detail. Be ready to share specific examples of how you've driven occupancy or improved customer relations in past roles, as this will demonstrate your capability to meet the targets outlined in the job description.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of how you've successfully partnered with teams in previous positions. Highlighting your teamwork skills will resonate well with the collaborative nature of the role at the care home.
We think you need these skills to ace Client Services Manager - Social Care
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Client Services Manager in Social Care. Highlight your relevant experience in business development and sales within the healthcare industry.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your expertise in customer relations, sales strategies, and any previous work with elderly care or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with the elderly and your understanding of their needs. Mention specific examples of how you've successfully driven occupancy or implemented marketing plans in past roles.
Highlight Team Collaboration Skills: Since the role involves working closely with the Home Manager and training staff, make sure to include examples of your teamwork and leadership abilities. Discuss how you have motivated teams to achieve targets in previous positions.
How to prepare for a job interview at Compass Corporate Services
✨Show Your Empathy
As a Client Services Manager in social care, demonstrating empathy is crucial. Be prepared to share examples of how you've positively impacted the lives of elderly clients or their families in previous roles.
✨Know the Company and Its Values
Research the private care homes and understand their brand values. Highlight how your personal values align with theirs during the interview, especially regarding professionalism and dedication to quality care.
✨Prepare for Sales Scenarios
Expect questions about your sales and marketing strategies. Prepare specific examples of successful campaigns or tactics you've implemented in the past, particularly in the healthcare sector, to demonstrate your expertise.
✨Demonstrate Team Leadership Skills
Since the role involves training and motivating a team, be ready to discuss your leadership style. Share experiences where you've successfully led a team to achieve targets, focusing on collaboration and support.
