Foster Parent Recruitment Administrator in Birmingham

Help us find the families who can change a child’s life. At Compass Community, everything we do is centred around creating better outcomes for children and young people. Our Foster Parent Recruitment team plays an important part in making that possible. Every foster parent starts their journey with an enquiry – and the experience they receive from that very first conversation matters. We’re looking for a Foster Parent Recruitment Administrator to help guide prospective foster parents through their journey from initial enquiry through assessment and ultimately to fostering panel. This is much more than an administration role. You’ll be a consistent and reassuring point of contact for people considering one of the biggest and most rewarding decisions of their lives, while ensuring the recruitment and assessment process continues to move forward efficiently.

What you’ll be doing:

• Acting as a central point of contact for prospective foster parents throughout their recruitment and assessment journey.
• Providing a warm, professional and responsive experience from initial enquiry through to panel.
• Keeping in regular contact with applicants so they understand what is happening, what is needed from them and what comes next.
• Managing the administration for active foster parent assessments.
• Sending and tracking assessment documentation, checks and references.
• Proactively chasing outstanding information to keep applications progressing.
• Preparing accurate and complete documentation ahead of fostering panel.
• Monitoring timescales and identifying anything that could delay an assessment.
• Escalating delays or concerns to the Panel and Assessment Manager when required.
• Holding regular progress updates with the Panel and Assessment Manager or Advanced Practitioner.
• Maintaining accurate and up-to-date information across our digital systems.
• Working in line with safeguarding, GDPR and organisational requirements.
• Contributing to team meetings and working collaboratively with colleagues across Compass Community Fostering Services.

What we’re looking for:

You don’t need previous fostering experience to make an impact in this role. What matters is that you are organised, proactive and genuinely care about providing an excellent experience for people. We’d love to hear from you if you:

• Have strong administration and organisational skills.
• Can confidently manage multiple applicants, priorities and deadlines.
• Have excellent attention to detail.
• Communicate warmly and professionally, both over the phone and in writing.
• Have experience within customer service, recruitment, administration or another people-focused environment.
• Are comfortable taking ownership of your workload and proactively following things through.
• Can build positive relationships with applicants and colleagues.
• Are confident using digital systems and maintaining accurate records.
• Understand the importance of confidentiality and handling sensitive information.
• Have a positive, collaborative and solution-focused approach.

Previous experience within fostering, social care, recruitment or children’s services would be beneficial, but it isn’t essential.

Why Compass Community?

Compass Community is committed to providing children and young people with the care, stability, education and therapeutic support they need to thrive. You’ll be joining an organisation where our values of Integrity, Courage and Care underpin how we work – not only with children and foster parents, but with each other. In return, we offer:

• Salary up to £30,000 per annum
• 25 days’ annual leave plus bank holidays
• Employer pension contribution
• A range of employee benefits and perks
• Ongoing training and professional development
• Hybrid working, with 2–3 days per week in our Birmingham office
• The opportunity to build your career within the wider Compass Community
• Most importantly, the opportunity to contribute to work that can genuinely change children’s lives

Could you be the person who helps someone take their first step into fostering? For someone considering becoming a foster parent, the recruitment and assessment process can feel like a big step. Your organisation, communication and support can make all the difference to their experience. If you’re looking for an administration role with purpose, where your work contributes directly to creating more safe and supportive homes for children and young people, we’d love to hear from you. Apply today and start your journey with Compass Community Fostering Services.

Safeguarding: Compass Community is committed to safeguarding and promoting the welfare of children and young people. This position operates within a regulated environment, and the successful candidate will be required to complete the appropriate pre-employment and safeguarding checks, including an enhanced DBS check, and participate in mandatory safeguarding training.