At a Glance
- Tasks: Provide emotional support via helpline calls and conduct clinical assessments.
- Company: Leading national provider of Employee Assistance Programmes focused on wellbeing.
- Benefits: 33 days annual leave, health cash plan, and flexible working arrangements.
- Other info: Join a values-led culture with opportunities for professional development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Post Graduate Diploma in Counselling and EAP experience preferred.
The predicted salary is between 32000 - 32000 £ per year.
Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.
Key Responsibilities
- Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
- Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
- Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
- Achieve individual and team performance goals.
- Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
- Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.
Skills & Experience
- Post Graduate Diploma in Counselling and/or Psychotherapy.
- Registered member of a professional body such as BACP or equivalent.
- Previous EAP experience or experience working with a fast-paced environment/KPIs.
- Resilient, calm under pressure, and able to manage risk effectively.
- Excellent interpersonal, communication, and active listening skills.
Benefits
- A supportive, inclusive, and values-led working culture.
- 33 days annual leave including bank holidays, with the option to buy or sell additional days.
- Auto-enrolment pension scheme with enhanced employer contributions.
- Access to 24/7 EAP Counselling & GP helpline.
- Life assurance and group income protection.
- Health Cash Plan covering optical, dental, physio, and more.
- CPD support and funded training opportunities.
- Long service rewards and flexible working arrangements.
If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to . Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 vouchers of your choice for successful referrals following completion of probation. Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted.
Remote EAP Helpline Counsellor in Worcester employer: Compass Associates
As a Remote EAP Helpline Counsellor with our esteemed client, you will join a supportive and inclusive team dedicated to delivering high-quality mental health and wellbeing services across the UK. The company fosters a values-led work culture, offering generous benefits such as 33 days of annual leave, enhanced pension contributions, and continuous professional development opportunities, ensuring that employees thrive both personally and professionally in a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote EAP Helpline Counsellor in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your passion! During interviews, share why you’re excited about the role and how your values align with the company’s mission. Employers love to see genuine enthusiasm for their work!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your professionalism.
We think you need these skills to ace Remote EAP Helpline Counsellor in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your EAP experience and any relevant qualifications, like your Post Graduate Diploma in Counselling.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about mental health support. Share specific examples of how you've managed risk or provided emotional support in previous roles.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and concise. Use active language and demonstrate your interpersonal skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of Employee Assistance Programmes and the specific services offered by the company. Familiarise yourself with common mental health issues and the types of support you can provide. This will show that you're not just qualified, but genuinely interested in helping others.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role like this. Make sure to listen carefully to the questions asked and respond thoughtfully. You might even want to practice with a friend or family member beforehand to get comfortable with this skill.
✨Showcase Your Resilience
Be prepared to discuss how you've handled high-pressure situations in the past. Share specific examples where you managed risk effectively or dealt with trauma calls. This will highlight your ability to stay calm under pressure, which is essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
