At a Glance
- Tasks: Lead clinical support teams and ensure top-notch service delivery in mental health.
- Company: A growing provider of workplace mental health services with a supportive culture.
- Benefits: Generous annual leave, exceptional pension scheme, health cash plan, and remote work options.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real difference in mental health while leading a dynamic team.
- Qualifications: Experience in senior leadership within mental health and strong stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
Location: Hybrid - Warrington (3 days per week)
Compass Associates are exclusively partnering with a well-established and growing provider of workplace mental health and wellbeing services to recruit a new Head of Clinical Support, due to internal promotion.
Hybrid working (minimum three days per week in the Warrington office)
- 25 days annual leave plus bank holidays
- Exceptional pension scheme with employer contributions of up to 18%
- Health Cash Plan
- Life Assurance
- Virtual GP
- Employee Assistance Programme
- Buy & Sell Annual Leave Scheme
- Group Income Protection
- Electric Vehicle Salary Sacrifice Scheme
The Role
As Head of Clinical Support, you'll provide strategic leadership across Clinical Support and Customer Service teams, ensuring outstanding operational performance, clinical governance and customer experience. You will act as a point of escalation for the network of Counsellors where you will support and provide senior advice to client queries. Working closely with the other Heads of Department you will have oversight of a substantial network of associate Counsellors and clinicians where you'll lead on safeguarding, quality assurance and clinical risk. While maintaining strong clinical credibility is important, this is predominantly a strategic leadership role focused on operational excellence rather than hands-on clinical practice.
Key Responsibilities
- Provide senior clinical advice to EAP Helpline Counsellors on high risk or complex calls
- Ensure robust clinical governance, safeguarding and risk management processes
- Drive performance against service level agreements and customer experience metrics
- Lead complaint resolution, incident management and clinical escalations
- Develop workforce capacity planning and associate engagement strategies
- Analyse performance data and management information to identify improvement opportunities
- Work collaboratively with senior stakeholders across the business to enhance service delivery
- Represent the organisation at client meetings and support commercial opportunities where required
Requirements
- Registration as a Counsellor, Psychotherapist or another relevant healthcare professional (other registered clinical backgrounds will be considered)
- Significant senior leadership experience within mental health, EAP or comparable clinical services
- Experience managing multidisciplinary teams and/or large associate clinician networks
- Strong understanding of safeguarding, clinical governance and risk management
- Experience driving operational performance, service quality and continuous improvement
- Excellent stakeholder management skills with the confidence to engage senior leaders and clients
- A proactive, commercially aware approach with the ability to identify solutions and lead positive change
Clinical Support Specialist in Warrington employer: Compass Associates
Compass Associates is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Wokingham. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a mission-driven team dedicated to transforming healthcare operations. Join us to make a meaningful impact in a supportive environment that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Specialist in Warrington
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Compass Associates. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Compass Associates.
We think you need these skills to ace Clinical Support Specialist in Warrington
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Compass Associates:Take some time to research Compass Associates and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Compass Associates
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Compass Associates's values and approach.
