Registered Manager / Locality Manager - Adult Social Care - Supported Living in Surrey

Salary: £45,000 -£50,000 per annum

Contract Type: 37.5 hours Permanent

Location: Surrey

Setting: Adults with Learning Disabilities

This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.

About the role

As a Registered Manager / Locality Manager, you will lead a large, multi-site supported living service across Surrey. You will ensure person‑centred, high‑quality care for adults with Learning Disabilities, Autism, Down syndrome and a range of physical and clinical needs including wheelchair users and individuals with more complex behaviours. You will coordinate and inspire a multi‑layered team of deputies, scheme managers, team leaders and support staff, fostering a values‑driven culture that prioritises wellbeing, continuity and staff development. You will maintain full CQC compliance, oversee rostering and resource management across sites, lead recruitment and development activity, and work closely with quality, clinical and external partners to deliver excellent outcomes.

What you'll be doing

• Lead and manage the day-to-day operations of a large, multi-site supported living service in Surrey ensuring consistent, high-quality care across all locations.
• Hold and maintain CQC registration for the services, ensure compliance with CQC regulations and standards, and prepare the services for inspections and quality reviews.
• Provide visible leadership and line management for a sizable team and foster a structured, person‑centred and values-driven culture across all houses.
• Oversee staffing, rotas and resource allocation across sites to maintain continuity of care, maximise use of the bank team and minimise agency dependency.
• Manage service growth and operational change as new houses and commissioned hours come online, ensuring smooth integration and consistent standards.
• Monitor and drive quality, safeguarding and performance improvement activity.
• Lead recruitment, induction and ongoing development of staff, supporting access to training and career progression.
• Build and maintain strong relationships with residents, families, social services, commissioners and external professionals to support person‑centred care planning and positive outcomes.

What we're looking for

• Proven experience managing large multi-site adult supported living services.
• Strong track record leading and supporting multi-layered teams, able to maintain stability across a busy, well‑staffed service.
• Comprehensive knowledge of CQC registration, compliance and inspection readiness, with experience working alongside quality and operations teams.
• Experience supporting adults with complex needs including learning disabilities, autism, Down syndrome, clinical/mobility requirements and behaviours that challenge.
• Excellent interpersonal and stakeholder management skills to build relationships with residents, families, social services, commissioners and regional ops leads (Ops Manager / Ops Director).
• Organised, structured and values-driven compassionate in approach but confident having difficult conversations and making decisions to protect service quality.
• Full UK driving licence and access to a car; local or commutable candidates strongly preferred to ensure reliable travel between sites.
• NVQ Level 5 qualification desirable but not essential.

What you'll need

• Proven experience as a Registered Manager (or equivalent senior service manager) in adult supported living or residential care, with demonstrable success managing multi-site services.
• Track record of leading sizable, layered teams, able to manage complex rostering, recruitment coordination and sustained staff performance across multiple locations.
• Strong knowledge of CQC regulations, registration responsibilities and inspection readiness, with hands-on experience maintaining compliance in multi-site settings.
• Excellent communication and stakeholder engagement skills to work confidently with residents, families, a multidisciplinary network of external professionals, and senior operational leads (Ops Manager/Ops Director).
• A full driving licence and use of a car is essential.
• Flexibility to work primarily on-site from the office, with occasional on-call duties and face-to-face meetings.
• Level 5 leadership qualification desirable but not mandatory; candidates who demonstrate strong practical experience will be considered, and support for Level 5 training is available.
• A strong commitment to person‑centred care, staff wellbeing and professional development, with the capability to contribute to service growth and improvement within a values-driven organisation.

What is on offer

• A competitive salary of £45,000–£50,000 per year.
• A full-time, Monday to Friday role with occasional flexibility for remote working to support administrative tasks, subject to approval.
• 22 days holiday plus bank holidays, workplace pension and core statutory benefits.
• Access to extensive training and development (including support for Level 5 management qualifications).
• 24/7 wellbeing support, employee discounts and the Happy wellbeing app.
• Pension scheme.
• Self-development – extensive career training opportunities.

Application Process

To apply for this exciting opportunity, or to find out more information, please contact Ed Amaral at Compass Associates for an informal discussion about the role. Alternatively, please submit your CV via email, and we will be in touch.

Recommendations: Compass Recruitment is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate.