At a Glance
- Tasks: Lead daily operations of a patient-focused healthcare service and manage a high-performing team.
- Company: Dynamic healthcare provider dedicated to operational excellence and patient care.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operations management, strong leadership, and excellent communication skills.
The predicted salary is between 48000 - 50000 £ per year.
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets. You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities
- Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities.
- Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management.
- Oversee staff rotas and resource allocation to ensure optimal service delivery.
- Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals.
- Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets.
- Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally.
- Maintain high standards of documentation, correspondence, and patient record accuracy.
- Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience.
- Analyse patient feedback and implement improvements to enhance satisfaction and service quality.
- Support on-site clinical activity where required, ensuring administrative processes run smoothly.
- Coordinate and lead regular team meetings to drive engagement and performance.
- Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR).
- Support the onboarding and integration of new clinical professionals.
- Oversee general office management, including facilities and maintenance coordination.
- Contribute to organisational events and engagement initiatives.
- Maintain strong knowledge of billing processes and finance options.
- Utilise IT systems effectively to support operational performance.
About You
- Proven experience in an operations or office management role, ideally within healthcare or a service-led environment.
- Strong leadership skills with a track record of developing and motivating teams.
- Highly organised with excellent attention to detail.
- Exceptional communication and interpersonal skills.
- Commercially aware with the ability to manage performance against targets.
- Confident working across multiple stakeholders and environments.
- Proficient in IT systems and administrative processes.
- A proactive, hands-on approach with a commitment to delivering high-quality patient care.
Operations Manager in Southampton employer: Compass Associates
As an Operations Manager in our Hampshire-based ophthalmology service, you will thrive in a supportive and dynamic work culture that prioritises patient care and employee development. We offer competitive salaries, opportunities for professional growth, and a collaborative environment where your leadership skills can shine. Join us to make a meaningful impact in healthcare while enjoying the benefits of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities for an Operations Manager. A friendly chat can sometimes lead to job openings that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their patient-focused approach and think of examples from your past experience that showcase your leadership skills and operational excellence.
✨Tip Number 3
Showcase your team management skills! Be ready to discuss how you’ve developed and motivated teams in previous roles. Highlight specific instances where you’ve driven performance and improved service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in healthcare and any leadership roles you've had. We want to see how your skills align with our patient-focused approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operations in healthcare and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills:In your application, be sure to highlight your leadership experience. We’re looking for someone who can develop and motivate a team, so share examples of how you've done this in the past. It’s all about showing us your style!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Compass Associates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Manager role in ophthalmology. Familiarise yourself with the key responsibilities and how they align with patient care. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and developing teams. Think of specific examples where you've successfully mentored staff or improved team performance. Highlighting your leadership style and how it fosters a positive environment will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational efficiency. Prepare scenarios where you've had to manage resources, handle patient feedback, or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Stakeholder Relationships
Since building relationships with external stakeholders is crucial, think about your past experiences in this area. Be ready to discuss how you've collaborated with healthcare professionals or partner clinics. Showing that you can navigate these relationships will highlight your suitability for the role.
