At a Glance
- Tasks: Lead daily operations in a busy healthcare service, ensuring top-notch patient care.
- Company: Join a growing healthcare organisation focused on operational excellence and patient satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for career progression and team collaboration.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in operations management, strong leadership, and excellent communication skills.
The predicted salary is between 48000 - 50000 £ per year.
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.
You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities- Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities.
- Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management.
- Oversee staff rotas and resource allocation to ensure optimal service delivery.
- Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals.
- Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets.
- Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally.
- Maintain high standards of documentation, correspondence, and patient record accuracy.
- Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience.
- Analyse patient feedback and implement improvements to enhance satisfaction and service quality.
- Support on-site clinical activity where required, ensuring administrative processes run smoothly.
- Coordinate and lead regular team meetings to drive engagement and performance.
- Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR).
- Support the onboarding and integration of new clinical professionals.
- Oversee general office management, including facilities and maintenance coordination.
- Contribute to organisational events and engagement initiatives.
- Maintain strong knowledge of billing processes and finance options.
- Utilise IT systems effectively to support operational performance.
- Proven experience in an operations or office management role, ideally within healthcare or a service-led environment.
- Strong leadership skills with a track record of developing and motivating teams.
- Highly organised with excellent attention to detail.
- Exceptional communication and interpersonal skills.
- Commercially aware with the ability to manage performance against targets.
- Confident working across multiple stakeholders and environments.
- Proficient in IT systems and administrative processes.
- A proactive, hands-on approach with a commitment to delivering high-quality patient care.
- Proven experience in a fast-paced, multi-functional administrative or operations role.
- Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems.
- Demonstrated ability to deliver high standards of service with a patient/customer-focused approach.
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners.
- Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure.
- High attention to detail with strong analytical and problem-solving capabilities.
- A proactive, flexible mindset with the ability to adapt to change and drive improvements.
- Experience leading, managing, and developing teams, including performance reviews and coaching.
- Confident decision-maker with a positive, solutions-focused approach.
- Strong team player with the ability to lead and collaborate across a multi-level organisation.
- Self-motivated, with the ability to set and achieve goals while supporting the development of others.
- Professional, approachable, and empathetic, with a strong focus on delivering excellent service.
- Opportunity to play a key role in a growing healthcare organisation.
- A collaborative and supportive working environment.
- Professional development and career progression opportunities.
Operation and Facilities Officer in Southampton employer: Compass Associates
Join a dynamic healthcare organisation in Hampshire as an Operations Manager, where you will lead a dedicated administrative team in a patient-focused environment. We pride ourselves on fostering a collaborative culture that encourages professional growth and continuous improvement, offering ample opportunities for career progression while ensuring operational excellence and high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Operation and Facilities Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in operations. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their patient-focused approach and think about how your experience aligns with their goals. We want you to shine when you get that chance to chat!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've developed teams and improved operational efficiency. We know you’ve got the chops, so let’s make sure they see it too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operation and Facilities Officer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and operations, especially in healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our patient-focused service. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've developed teams and driven performance in previous roles. We’re all about collaboration and growth!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Compass Associates
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the healthcare service. Familiarise yourself with key performance indicators and how they relate to patient care. This will help you demonstrate your operational knowledge and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and developing teams. Think of specific examples where you've mentored staff or improved team performance. Highlighting your leadership style and how it aligns with creating a positive work environment will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing staff rotas or dealing with patient feedback. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards of service.
✨Engage with Stakeholder Relationships
Since building relationships with external stakeholders is crucial, be ready to discuss your experience in this area. Share examples of how you've successfully collaborated with community healthcare professionals or partner clinics, and emphasise your communication skills and ability to engage effectively with various stakeholders.
