Head of Building Operations in Southampton

We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.

You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.

• Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities.
• Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management.
• Oversee staff rotas and resource allocation to ensure optimal service delivery.
• Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals.
• Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets.
• Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally.
• Maintain high standards of documentation, correspondence, and patient record accuracy.
• Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience.
• Analyse patient feedback and implement improvements to enhance satisfaction and service quality.
• Support on-site clinical activity where required, ensuring administrative processes run smoothly.
• Coordinate and lead regular team meetings to drive engagement and performance.
• Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR).
• Support the onboarding and integration of new clinical professionals.
• Oversee general office management, including facilities and maintenance coordination.
• Contribute to organisational events and engagement initiatives.
• Maintain strong knowledge of billing processes and finance options.
• Utilise IT systems effectively to support operational performance.

• Proven experience in an operations or office management role, ideally within healthcare or a service-led environment.
• Strong leadership skills with a track record of developing and motivating teams.
• Highly organised with excellent attention to detail.
• Exceptional communication and interpersonal skills.
• Commercially aware with the ability to manage performance against targets.
• Confident working across multiple stakeholders and environments.
• Proficient in IT systems and administrative processes.
• A proactive, hands-on approach with a commitment to delivering high-quality patient care.

• Proven experience in a fast-paced, multi-functional administrative or operations role.
• Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems.
• Demonstrated ability to deliver high standards of service with a patient/customer-focused approach.
• Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners.
• Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure.
• High attention to detail with strong analytical and problem-solving capabilities.
• A proactive, flexible mindset with the ability to adapt to change and drive improvements.
• Experience leading, managing, and developing teams, including performance reviews and coaching.
• Confident decision-maker with a positive, solutions-focused approach.
• Strong team player with the ability to lead and collaborate across a multi-level organisation.
• Self-motivated, with the ability to set and achieve goals while supporting the development of others.
• Professional, approachable, and empathetic, with a strong focus on delivering excellent service.

• Opportunity to play a key role in a growing healthcare organisation.
• A collaborative and supportive working environment.
• Professional development and career progression opportunities.