At a Glance
- Tasks: Lead daily operations in a busy healthcare service, ensuring top-notch patient care.
- Company: Join a growing healthcare organisation focused on operational excellence and patient satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for career progression and team collaboration.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in operations management, strong leadership, and excellent communication skills.
The predicted salary is between 48000 - 50000 £ per year.
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.
You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities- Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities.
- Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management.
- Oversee staff rotas and resource allocation to ensure optimal service delivery.
- Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals.
- Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets.
- Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally.
- Maintain high standards of documentation, correspondence, and patient record accuracy.
- Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience.
- Analyse patient feedback and implement improvements to enhance satisfaction and service quality.
- Support on-site clinical activity where required, ensuring administrative processes run smoothly.
- Coordinate and lead regular team meetings to drive engagement and performance.
- Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR).
- Support the onboarding and integration of new clinical professionals.
- Oversee general office management, including facilities and maintenance coordination.
- Contribute to organisational events and engagement initiatives.
- Maintain strong knowledge of billing processes and finance options.
- Utilise IT systems effectively to support operational performance.
- Proven experience in an operations or office management role, ideally within healthcare or a service-led environment.
- Strong leadership skills with a track record of developing and motivating teams.
- Highly organised with excellent attention to detail.
- Exceptional communication and interpersonal skills.
- Commercially aware with the ability to manage performance against targets.
- Confident working across multiple stakeholders and environments.
- Proficient in IT systems and administrative processes.
- A proactive, hands-on approach with a commitment to delivering high-quality patient care.
- Proven experience in a fast-paced, multi-functional administrative or operations role.
- Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems.
- Demonstrated ability to deliver high standards of service with a patient/customer-focused approach.
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners.
- Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure.
- High attention to detail with strong analytical and problem-solving capabilities.
- A proactive, flexible mindset with the ability to adapt to change and drive improvements.
- Experience leading, managing, and developing teams, including performance reviews and coaching.
- Confident decision-maker with a positive, solutions-focused approach.
- Strong team player with the ability to lead and collaborate across a multi-level organisation.
- Self-motivated, with the ability to set and achieve goals while supporting the development of others.
- Professional, approachable, and empathetic, with a strong focus on delivering excellent service.
- Opportunity to play a key role in a growing healthcare organisation.
- A collaborative and supportive working environment.
- Professional development and career progression opportunities.
Facilities and Operations Officer in Southampton employer: Compass Associates
Join our dynamic healthcare organisation in Hampshire as a Facilities and Operations Officer, where you will thrive in a collaborative and supportive environment dedicated to patient care. We prioritise professional development and offer ample opportunities for career progression, ensuring that you can grow alongside our high-performing team while making a meaningful impact on the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their operational excellence.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and team management. We want you to highlight your experience in developing high-performing teams and driving operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to a patient-focused environment.
We think you need these skills to ace Facilities and Operations Officer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Facilities and Operations Officer. Highlight your relevant experience in operations management, especially in healthcare, and showcase your leadership skills. We want to see how you can contribute to our patient-focused service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams or improved operational efficiency in the past. We love seeing your personality come through!
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, make sure to demonstrate your exceptional communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Compass Associates
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of a healthcare service. Familiarise yourself with key performance indicators and how they relate to patient care. This will help you demonstrate your knowledge and show that you're ready to lead effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and developing teams. Think of specific examples where you've mentored staff or improved team performance. Highlighting your leadership style and how it aligns with creating a positive work environment will resonate well.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Practice articulating your thought process and decision-making skills in scenarios related to resource allocation, patient interactions, and compliance. This will showcase your problem-solving abilities.
✨Engage with Stakeholder Relationships
Since building relationships is key in this role, be ready to discuss how you've successfully collaborated with external stakeholders in the past. Share examples of how you’ve maintained strong partnerships and improved service delivery through effective communication.
