At a Glance
- Tasks: Lead and support a team in delivering high-quality mental health services.
- Company: Join a growing organisation dedicated to improving lives in East Sussex.
- Benefits: Competitive salary, generous leave, wellbeing days, and professional development opportunities.
- Other info: Dynamic role with excellent career growth and support from experienced leaders.
- Why this job: Make a real difference in the lives of individuals with complex mental health needs.
- Qualifications: Experience in management and supporting individuals with mental health challenges.
The predicted salary is between 43075 - 43075 € per year.
Salary: £43,075 per annum
Contract: Full time
Hours: 40 hours per week
Location: Eastbourne, East Sussex
This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.
Overview
Due to a period of extended growth, we have an exciting opportunity for a Service Manager to oversee our Supported Living services across East Sussex. You will work alongside an on-site support manager, providing day-to-day leadership and implementing quality improvements to ensure services meet and exceed expected standards.
About the Role
This is an exciting opportunity to join a management team that will help lead and support continual business expansion, deliver financial growth and stability, and drive improvements in quality and compliance. You will oversee a group of Team Leaders who directly manage their accommodation settings, and be responsible for:
- Ensuring the safe and effective delivery of services, following our person-centred ethos which builds confidence and promotes independence
- Holding full accountability for budget income and expenditure across services
- Maintaining improvements in quality and compliance in line with the Quality Assurance Framework
- Actively participating in the strategic vision of the organisation, identifying local unmet need and developing solution-focused services
- Promoting client involvement across services and establishing measures of client satisfaction
- Working closely with clinical support teams, including psychologists and behaviour specialists, to ensure high-quality, risk-informed care
Key Responsibilities
- Lead day-to-day management of the service, providing hands-on support and leadership to on-site managers
- Implement a quality assurance framework to drive service improvements toward a “Good to Outstanding” CQC standard
- Act as a robust advocate for service users, ensuring needs are met and improvements are evidence-based
- Engage with multidisciplinary teams (MDTs), including mental health services, to champion positive client outcomes
- Manage change, troubleshoot operational challenges, and stabilise teams where needed
- Model best practice and role-model positive service delivery to staff
Requirements
Essential:
- Previous managerial experience as a Registered Manager, Service Manager or Locality Manager within a residential or supported living setting
- Proven background in supporting individuals with complex mental health needs, including EUPD, schizophrenia, and attachment disorders
- Experience managing budgets with full accountability for budgetary performance
- Demonstrated ability to lead and motivate teams, drive service improvements, and embed a culture of quality and accountability
- Solid understanding of CQC regulations, compliance, and quality assurance
- Comfortable being present on-site and actively supporting staff and service users
- Full UK driving licence
Desirable:
- Experience of budget accountability across multiple services
- Background working with vulnerable or socially excluded groups
- Experience in mental health settings
- Experienced in producing Service Proposals and Assessments with MDT input
- Management of dispersed or geographically spread teams
Benefits
- Full induction training and continued professional development
- 28 days annual leave, increasing by up to 5 additional days with length of service
- An additional wellbeing day to use however you wish
- Access to our Employee Assistance Programme (EAP) offering telephone support, full counselling services, and retail discounts
- Excellent support from experienced management and the wider clinical leadership team
- Monthly workshops with our Clinical Team and access to a library of previous sessions
- Staff recognition and rewards programme
Contact Details
If you wish to either apply or gain further information, please contact Ed at Compass Associates on 02394 214 487 or email eamaral@compassltd.co.uk
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 in John Lewis vouchers or £200 charity donation for each successful recommendation. Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.
Service Manager Supported Living – Adults - Mental Health Support Services employer: Compass Associates
Join a dynamic and supportive team as a Service Manager in Eastbourne, where your leadership will directly impact the quality of mental health support services. We prioritise employee growth with comprehensive training, a generous leave policy, and a strong focus on wellbeing, ensuring you thrive both personally and professionally. Our collaborative work culture fosters innovation and client involvement, making it an ideal environment for those passionate about making a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Supported Living – Adults - Mental Health Support Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around supporting individuals with complex mental health needs. Show them you’re not just a fit on paper!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your managerial experience and how you've driven service improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager Supported Living – Adults - Mental Health Support Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing supported living services and working with individuals with complex mental health needs. We want to see how your skills align with our ethos and the specific requirements of the role.
Showcase Your Leadership Skills:In your application, emphasise your previous managerial experience and how you've successfully led teams in challenging environments. We’re looking for someone who can inspire and motivate others, so share examples that demonstrate your leadership style.
Highlight Your Understanding of Compliance:Since this role involves maintaining quality and compliance, make sure to mention your knowledge of CQC regulations and any relevant frameworks you’ve worked with. We want to know how you’ve ensured high standards in past roles.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details directly and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you’re well-versed in the specifics of mental health support services. Brush up on your knowledge of CQC regulations and quality assurance frameworks, as these will likely come up during the interview. Being able to discuss how you’ve implemented improvements in previous roles will show you’re the right fit.
✨Showcase Your Leadership Skills
Prepare examples that highlight your managerial experience, especially in leading teams within supported living settings. Think about times when you’ve motivated staff or driven service improvements, and be ready to share these stories to demonstrate your leadership style.
✨Engage with the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how you would manage day-to-day operations, engage with multidisciplinary teams, and advocate for service users. This shows you’re not just interested in the role but are ready to take it on.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the organisation’s vision and values. Ask about their approach to client involvement or how they measure satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your own values.
