At a Glance
- Tasks: Be the friendly face of our clinic, welcoming clients and managing appointments.
- Company: Join a prestigious aesthetics clinic in Central London with a warm, professional vibe.
- Benefits: Enjoy employee discounts, health benefits, and ongoing training in a premium environment.
- Other info: Fast-paced environment with great opportunities for growth and development.
- Why this job: Make a real difference in client experiences while building a rewarding career.
- Qualifications: A passion for customer service and a warm, welcoming personality are key.
The predicted salary is between 22950 - 28050 £ per year.
Compass Associates are working with a highly established and rapidly growing private aesthetics clinic in Central London to recruit an experienced Front of House Receptionist. This is an excellent opportunity for somebody with a genuine passion for customer service to join a premium private clinic, working within a friendly and fast-paced environment where the client experience is at the heart of everything they do.
You do not necessarily need previous experience within aesthetics or healthcare. The clinic is primarily looking for somebody who is naturally warm, welcoming, professional and personable, with the ability to make every client feel comfortable from the moment they arrive. Experience within private healthcare, dentistry, aesthetics, luxury retail, premium hospitality, beauty, wellness or another high-quality customer-facing environment would all translate well.
The Role
As Front of House Receptionist, you will be the first point of contact for clients visiting the clinic and will play an important role in delivering an exceptional customer experience. Responsibilities will include:
- Welcoming clients and visitors to the clinic
- Managing incoming telephone calls, emails and WhatsApp enquiries
- Booking and confirming appointments
- Providing clients with information regarding treatments and services
- Taking payments and issuing receipts
- Coordinating closely with clinical and administrative teams
- Ensuring the reception environment remains organised and welcoming
- Assisting with product displays and stock
- Responding professionally to client queries or concerns
- Providing wider administrative support where required
This is a busy environment, so you will need to be comfortable multitasking while continuing to provide a warm and professional service.
Working Pattern
This is a full-time position working an alternating rota. Hours:
- Monday: 09:00 - 18:30
- Tuesday: 11:00 - 20:00
- Thursday: 09:00 - 18:30
- Friday: 09:00 - 18:30
- Saturday: 09:00 - 17:00
Candidates must therefore be comfortable with regular Saturday working and some later weekday finishes.
Who Are We Looking For?
Previous front-of-house, reception or premium customer-service experience would be highly advantageous. More importantly, you should be:
- Naturally warm, positive and welcoming
- Confident speaking with clients both face-to-face and over the telephone
- Professionally presented
- Organised and comfortable multitasking
- Calm under pressure
- Reliable and conscientious
- Comfortable working within a busy environment
- Confident using booking systems, email and general administration
- Able to deliver excellent customer service consistently throughout the day
- Interested in building a longer-term career within a premium private clinic
Previous experience within aesthetics, beauty, private healthcare or dentistry would be particularly relevant, although candidates from premium retail, hospitality, wellness and other luxury customer-facing environments are equally encouraged to apply.
The Opportunity
You will be joining an established and growing business operating within one of London's most prestigious private healthcare and aesthetics locations. The clinic has built an excellent reputation for combining high clinical standards with a friendly and welcoming patient experience. You’ll work with a varied private client base within a modern, professional environment and become part of an established team where customer service and teamwork are genuinely valued.
Salary & Benefits
Alongside:
- Potential bonus opportunities
- Employee treatment and product discounts
- Company events
- Health and wellbeing benefits
- Ongoing training and development
- Premium Central London working environment
- Opportunity to develop within a growing private business
Interested?
This position would particularly suit somebody who enjoys being the face of a business, genuinely likes meeting people and takes pride in providing excellent service. The clinic is looking to appoint relatively quickly, so candidates available either immediately or within approximately four weeks would be particularly suitable.
For more information or a confidential discussion, please contact: Senior Principal Consultant | Healthcare
Receptionist employer: Compass Associates
Compass Associates is an exceptional employer, offering a unique opportunity for Aesthetic Nurse Prescribers to thrive in a prestigious private clinic located in the heart of Central London. With a focus on work-life balance through a 4-day week, competitive earnings, and a commitment to professional growth, employees can expect a supportive and dynamic work culture that values their contributions and fosters long-term career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass Associates:Your cover letter is your chance to shine! Tell us why you want to work at Compass Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass Associates!
How to prepare for a job interview at Compass Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
