At a Glance
- Tasks: Provide emotional support via helpline calls and conduct clinical assessments.
- Company: Leading national provider of Employee Assistance Programmes focused on wellbeing.
- Benefits: 33 days annual leave, flexible working, and health cash plan.
- Other info: Supportive culture with CPD opportunities and long service rewards.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Post Graduate Diploma in Counselling and EAP experience preferred.
The predicted salary is between 32000 - 32000 £ per year.
Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.
Key Responsibilities
- Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
- Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
- Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
- Achieve individual and team performance goals.
- Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
- Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.
Skills & Experience
- Post Graduate Diploma in Counselling and/or Psychotherapy.
- Registered member of a professional body such as BACP or equivalent.
- Previous EAP experience or experience working with a fast-paced environment/KPIs.
- Resilient, calm under pressure, and able to manage risk effectively.
- Excellent interpersonal, communication, and active listening skills.
Benefits
- A supportive, inclusive, and values-led working culture.
- 33 days annual leave including bank holidays, with the option to buy or sell additional days.
- Auto-enrolment pension scheme with enhanced employer contributions.
- Access to 24/7 EAP Counselling & GP helpline.
- Life assurance and group income protection.
- Health Cash Plan covering optical, dental, physio, and more.
- CPD support and funded training opportunities.
- Long service rewards and flexible working arrangements.
If you are interested, please contact Jenny Marr or email your CV to . Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 vouchers of your choice for successful referrals following completion of probation. *Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted*
Remote EAP Helpline Counsellor in Portsmouth employer: Compass Associates
As a leading national provider of Employee Assistance Programmes, our client offers a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 33 days of annual leave, enhanced pension contributions, and access to continuous professional development, this role as a Remote EAP Helpline Counsellor not only provides meaningful work in mental health support but also fosters a flexible environment where employees can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Remote EAP Helpline Counsellor in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves helpline calls, get comfortable with delivering emotional support over the phone. Role-play with a friend or record yourself to refine your approach.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or social media accounts to keep your knowledge fresh. This will not only help in interviews but also show your passion for the field.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Remote EAP Helpline Counsellor in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your EAP experience and any relevant qualifications, like your Post Graduate Diploma in Counselling. We want to see how you fit into our values and culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about mental health support and how your background makes you a great fit for the role. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:As a Remote EAP Helpline Counsellor, communication is key. In your application, demonstrate your excellent interpersonal and active listening skills. Maybe share an example of a time you managed a challenging conversation effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on your counselling theories and techniques. Familiarise yourself with the Employee Assistance Programme (EAP) model, as well as any relevant psychometric tools. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your ability to manage high-risk calls and provide effective emotional support. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your skills in action.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows your communication skills but also reflects your ability to engage with clients effectively, which is crucial for a helpline counsellor.
✨Be Yourself
Don’t forget to let your personality shine through! The role requires resilience and a calm demeanour, so be genuine about your approach to counselling. Share your passion for mental health and wellbeing, and how you can contribute to a supportive and inclusive working culture.
