Regional Director of Operations in Plymouth

Compass Associates are partnering with a growing, privately owned care provider to appoint a Regional Operations Director across the Midlands and South. With over 30 homes, the group is entering a sustained period of growth, backed by a strong acquisition pipeline and clear long-term strategy.

This is a high-impact, senior leadership role where you will take ownership of a significant region, working directly with the Group Operations Director to drive performance, strengthen standards, and scale quality alongside growth. This is not a steady-state role. It is suited to someone who thrives in a dynamic, evolving environment and is comfortable balancing hands-on operational input with strategic oversight.

The Role

• You will lead a portfolio of homes across the South, taking full responsibility for operational performance, quality, and leadership capability.
• A key part of the remit is being visible and embedded in the homes, supporting, challenging, and developing Home Managers to deliver consistently strong outcomes.
• You will operate as the link between the frontline and senior leadership, ensuring clarity, accountability, and pace across the region.

Core Focus

• Leadership and Development: Build strong, accountable Home Manager teams, coaching, stretching, and supporting performance.
• Operational Performance: Drive occupancy, cost control, and overall commercial performance across the region.
• Quality and Compliance: Ensure homes are consistently aligned with CQC standards and inspection-ready.
• Hands-On Support: Step into services where required, stabilising, improving, and setting direction.
• Performance Management: Identify risk early, implement clear action plans, and follow through to delivery.
• Culture and Engagement: Create a culture of ownership, accountability, and pride across your homes.
• Systems and Structure: Embed effective processes, reporting, and use of digital systems to support decision-making.

What They’re Looking For

This role requires an established operator, someone credible, decisive, and comfortable leading from the front. You will bring:

• Proven experience operating at Regional or multi-site level within elderly care.
• A strong understanding of CQC expectations and what good looks like in practice.
• The ability to balance support and challenge with Home Managers.
• Commercial awareness across occupancy, payroll, and cost control.
• A visible, hands-on leadership style.
• The confidence to step into underperforming services and drive improvement quickly.
• A clinical background or NMC PIN is beneficial, but not essential.

Why This Role

• A growing provider with clear ambition and backing.
• Genuine autonomy to shape your region.
• A role that combines strategy with operational influence.
• Direct exposure to senior leadership and growth plans.
• The opportunity to make a visible impact across multiple services.

The Package

• Competitive base salary.
• Performance-related bonus.
• Company vehicle or car allowance.
• Private healthcare.
• Flexible working model.

Process

This will be a streamlined, two-stage process, focused on both experience and leadership style.

Next Steps

For a confidential discussion, contact Zenon Raddon at Compass Associates: 02393 877 352.