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- Tasks: Lead operations for ENT and Dermatology clinics, ensuring top-notch patient care.
- Company: Join a rapidly growing healthcare provider transforming NHS community services across London.
- Benefits: Enjoy hybrid working, performance bonuses, and paid travel expenses.
- Why this job: Shape a new role, drive real change, and grow in a supportive environment.
- Qualifications: Degree in Business Administration or Healthcare Management; leadership experience required.
- Other info: Ideal for Practice Managers ready to step up; strong growth opportunities available.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Are you a strategic operations leader with a passion for improving NHS community services? Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation? We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.
This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure. You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.
Key Responsibilities:- Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
- Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
- Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
- Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
- Lead a team of clinical and non-clinical professionals
- Track and analyse key performance data to identify trends, risks, and service improvement opportunities
- Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
- Manage the full P&L of assigned services and monitor financial performance closely
- Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
- Actively contribute to organisational change initiatives and quality improvement projects
- Ensure full compliance with CQC, NHS, and internal regulatory frameworks
- Degree; ideally in Business Administration, Healthcare Management or a relevant field
- Proven experience managing healthcare services
- Strong leadership skills with the ability to manage both direct and matrix teams
- Background in owning P&L and operational budgets
- Stakeholder engagement experience
- Familiar with pathway design, waitlist management, and performance monitoring
- Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
- Practice Managers or Operations Leads ready for a step up are also encouraged to apply
- Hybrid working – typically 3 days in-office
- Up to ÂŁ45,000 basic salary
- Quarterly bonus of ÂŁ1,000 for hitting operational profit targets
- Annual bonus of ÂŁ1,000 if yearly service targets are achieved
- Overachievement bonus – £250 for every £20,000 above annual budget
- 37.5-hour week, Monday–Friday; 9am–5pm
- Paid travel expenses to regional clinic sites
- A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
- Fantastic long term opportunities for growth and development into more senior-level roles
Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames
Interested? To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757, or email your CV to tfitch@compassltd.co.uk
Operations Manager - Dermatology & ENT | Expanding Healthcare Organisation employer: Compass Associates
Contact Detail:
Compass Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Dermatology & ENT | Expanding Healthcare Organisation
✨Tip Number 1
Familiarise yourself with the latest trends in NHS community services, particularly in Dermatology and ENT. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in operations management. Attend relevant industry events or join online forums to connect with potential colleagues and learn about their experiences.
✨Tip Number 3
Prepare to discuss your experience with P&L management and operational budgets in detail. Be ready to provide examples of how you've successfully managed financial performance in previous roles, as this is a key aspect of the position.
✨Tip Number 4
Demonstrate your leadership skills by preparing examples of how you've led teams through change or improvement initiatives. Highlight your ability to foster collaboration and drive results, as these qualities are essential for the Operations Manager role.
We think you need these skills to ace Operations Manager - Dermatology & ENT | Expanding Healthcare Organisation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare management, particularly in operations. Emphasise any leadership roles and your familiarity with P&L management, as these are crucial for the Operations Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving NHS community services. Mention specific examples of how you've successfully managed teams or projects in fast-paced environments, and how you can contribute to the company's goals.
Highlight Key Skills: In your application, focus on skills such as stakeholder engagement, performance monitoring, and service optimisation. Use keywords from the job description to demonstrate that you meet the ideal candidate profile.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a leadership role.
How to prepare for a job interview at Compass Associates
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operations Manager position. Familiarise yourself with the key tasks such as overseeing service delivery and managing P&L. This will help you articulate how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing multidisciplinary teams. Highlight any experiences where you've successfully led change initiatives or improved service performance in a healthcare setting.
✨Know the Healthcare Landscape
Research the current trends in NHS community services, particularly in Dermatology and ENT. Being knowledgeable about the challenges and opportunities in these areas will show your passion for improving patient care and your readiness to contribute.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific situations where you've optimised service delivery or managed compliance issues, and be ready to discuss them in detail.
