At a Glance
- Tasks: Lead daily operations in a patient-focused healthcare service and develop a high-performing team.
- Company: Join a growing healthcare organisation with a collaborative and supportive culture.
- Benefits: Competitive salary, professional development, and career progression opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while enhancing your leadership skills.
- Qualifications: Experience in operations management, strong leadership, and excellent communication skills.
The predicted salary is between 48000 - 50000 £ per year.
About the Role
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.
You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities
- Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities
- Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management
- Oversee staff rotas and resource allocation to ensure optimal service delivery
- Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals
- Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets
- Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally
- Maintain high standards of documentation, correspondence, and patient record accuracy
- Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience
- Analyse patient feedback and implement improvements to enhance satisfaction and service quality
- Support on-site clinical activity where required, ensuring administrative processes run smoothly
- Coordinate and lead regular team meetings to drive engagement and performance
- Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR)
- Support the onboarding and integration of new clinical professionals
- Oversee general office management, including facilities and maintenance coordination
- Contribute to organisational events and engagement initiatives
- Maintain strong knowledge of billing processes and finance options
- Utilise IT systems effectively to support operational performance
About You
- Proven experience in an operations or office management role, ideally within healthcare or a service-led environment
- Strong leadership skills with a track record of developing and motivating teams
- Highly organised with excellent attention to detail
- Exceptional communication and interpersonal skills
- Commercially aware with the ability to manage performance against targets
- Confident working across multiple stakeholders and environments
- Proficient in IT systems and administrative processes
- A proactive, hands-on approach with a commitment to delivering high-quality patient care
Skills Experience
Essential
- Proven experience in a fast-paced, multi-functional administrative or operations role
- Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems
- Demonstrated ability to deliver high standards of service with a patient/customer-focused approach
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners
- Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure
- High attention to detail with strong analytical and problem-solving capabilities
- A proactive, flexible mindset with the ability to adapt to change and drive improvements
- Experience leading, managing, and developing teams, including performance reviews and coaching
- Confident decision-maker with a positive, solutions-focused approach
- Strong team player with the ability to lead and collaborate across a multi-level organisation
- Self-motivated, with the ability to set and achieve goals while supporting the development of others
- Professional, approachable, and empathetic, with a strong focus on delivering excellent service
What We Offer
- Opportunity to play a key role in a growing healthcare organisation
- A collaborative and supportive working environment
- Professional development and career progression opportunities
For an informal conversation, contact Beth on 02392 316033 or email bburgess@compassltd.co.uk
Operations Manager employer: Compass Associates
As an Operations Manager in our Hampshire-based healthcare service, you will thrive in a collaborative and supportive environment that prioritises patient care and operational excellence. We offer competitive salaries, professional development opportunities, and a culture that encourages growth and accountability, making us an excellent employer for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their patient-focused approach and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations management, especially in healthcare. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills:Since this role involves leading a team, it’s crucial to demonstrate your leadership experience. Share specific examples of how you've developed and motivated teams in the past. We love to see how you can inspire others!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Compass Associates
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in a healthcare setting. Familiarise yourself with operational excellence, patient care standards, and how to support clinical teams effectively. This knowledge will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and developing teams. Think of specific examples where you've mentored staff or improved team performance. Highlight your ability to create a positive work environment and how you’ve driven accountability and growth within your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios related to managing staff rotas, handling patient feedback, or improving operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with Stakeholders
Since building relationships with external stakeholders is crucial, think about how you would approach this in your role. Be ready to discuss your communication style and how you’ve successfully collaborated with various partners in the past. This will show your understanding of the importance of teamwork in delivering high-quality patient care.
