At a Glance
- Tasks: Support families during emotional transitions and manage relationships with care services.
- Company: Join a leading care provider dedicated to supporting adults with learning disabilities and autism.
- Benefits: Competitive salary, hybrid working, training opportunities, and employee wellbeing initiatives.
- Other info: Enjoy recognition schemes and career progression in a supportive environment.
- Why this job: Make a real difference in families' lives while advocating for independence and wellbeing.
- Qualifications: Experience in social work or care management, with strong communication and resilience skills.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 to £35,000 per annum, plus mileage
Hours: Permanent, Full-Time
Location: Derby (hybrid, with regular travel to services)
Setting: Adults with Learning Disabilities and Autism
Overview: Compass Associates is proud to partner with a leading care provider in their search for a Family Liaison Officer to join their Specialist Support Team. This is a newly created role, designed to strengthen the relationship between families and services during what can be a challenging and emotional transition. The successful candidate will work alongside a learning disability nurse, PBS practitioners, and a psychological practitioner, playing a vital role in ensuring families feel heard and supported, while protecting the wellbeing and independence of the adults the organisation supports.
The Candidate: The Family Liaison Officer will act as an independent and diplomatic point of contact for families, particularly during periods of high emotion such as admissions, transitions, and ongoing complex family relationships. The role requires resilience, strong communication skills, and the confidence to deliver difficult messages with compassion. Candidates with a background in social work, care management, or family liaison within a comparable sector are encouraged to apply.
Key Responsibilities:
- Family Support: Holding regular meetings with families, either on Teams or in person, to listen to concerns, provide reassurance, and reduce pressure on operational teams.
- Transition Management: Supporting families through the admission and transition process, including contribution to family information packs and helping families understand what to expect.
- Mediation and Resolution: Acting as an independent voice between families and services, resolving concerns before they escalate into complaints, and ensuring outcomes remain focused on the best interests of the individual.
- Advocacy for Independence: Supporting families to understand the legal rights of the adults in their care, including decision-making capacity, and respectfully challenging requests that may not align with the individual's best interests.
- Diary and Priority Management: Managing a varied caseload of families with differing levels of need, balancing ongoing relationships with emerging priorities.
Essential Requirements:
- A background in social work, care management, or a senior operational role within adult social care, with experience managing relationships with families in emotionally charged situations.
- Strong understanding of adult rights, decision-making capacity, and safeguarding within a care setting.
- Excellent interpersonal and communication skills, with the ability to build trust quickly and manage difficult conversations sensitively.
- Resilience and the ability to manage multiple complex family relationships at once, without compromising on quality or wellbeing.
Desirable Criteria:
- Experience as a Family Liaison Officer or in a comparable mediation role within health, social care, or a related sector.
- Familiarity with services supporting adults with learning disabilities, autism, and complex needs.
Salary & Benefits:
- Competitive salary of £30,000 to £35,000 per annum
- Mileage paid
- Hybrid working, with autonomy over your own diary
- Training & Development: ongoing support and access to career progression opportunities
- Employee Wellbeing: comprehensive wellbeing initiatives, including mental health support and access to an employee assistance programme
- Employee Benefits: Discounts across a wide range of retailers and services
- Optional pay advances
- Refer-a-Friend scheme with bonuses
- Employee of the Month and Heroes Awards to celebrate achievements
- Recognition and Rewards: your hard work and dedication will be acknowledged through various employee recognition schemes
Application Process:
To apply for this exciting opportunity, or to find out more information, please contact Andy at Compass Associates for an informal discussion about the role.
Contact Details:
If you wish to apply or gain further information, please contact Andy at Compass Associates.
Family Liaison Officer in Nottingham employer: Compass Associates
Compass Associates is an exceptional employer, offering a supportive and rewarding work environment for the Family Liaison Officer role in Derby. With a focus on employee wellbeing, ongoing training, and career progression opportunities, the company fosters a culture of recognition and appreciation, ensuring that staff feel valued while making a meaningful impact in the lives of families and individuals with learning disabilities and autism.
StudySmarter Expert Advice🤫
We think this is how you could land Family Liaison Officer in Nottingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Compass Associates.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Compass Associates!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Compass Associates, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Compass Associates or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Family Liaison Officer in Nottingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Compass Associates:Before hitting send, make sure to tailor your application specifically to Compass Associates! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Compass Associates
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
