At a Glance
- Tasks: Provide emotional support via helpline calls and conduct clinical assessments.
- Company: Leading national provider of Employee Assistance Programmes focused on wellbeing.
- Benefits: 33 days annual leave, health cash plan, and flexible working arrangements.
- Other info: Join a values-led culture with opportunities for professional development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Post Graduate Diploma in Counselling and EAP experience preferred.
The predicted salary is between 32000 - 32000 £ per year.
Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.
Key Responsibilities
- Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
- Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
- Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
- Achieve individual and team performance goals.
- Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
- Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.
Skills & Experience
- Post Graduate Diploma in Counselling and/or Psychotherapy.
- Registered member of a professional body such as BACP or equivalent.
- Previous EAP experience or experience working with a fast-paced environment/KPIs.
- Resilient, calm under pressure, and able to manage risk effectively.
- Excellent interpersonal, communication, and active listening skills.
Benefits
- A supportive, inclusive, and values-led working culture.
- 33 days annual leave including bank holidays, with the option to buy or sell additional days.
- Auto-enrolment pension scheme with enhanced employer contributions.
- Access to 24/7 EAP Counselling & GP helpline.
- Life assurance and group income protection.
- Health Cash Plan covering optical, dental, physio, and more.
- CPD support and funded training opportunities.
- Long service rewards and flexible working arrangements.
If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to . Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 vouchers of your choice for successful referrals following completion of probation.
Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted.
Remote EAP Helpline Counsellor in Luton employer: Compass Associates
As a leading national provider of Employee Assistance Programmes, our company is dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing. With generous benefits such as 33 days of annual leave, a robust pension scheme, and access to continuous professional development, we empower our team to thrive both personally and professionally. Join us in making a meaningful impact on mental health support across the UK while enjoying the flexibility and camaraderie of a values-driven culture.
StudySmarter Expert Advice🤫
We think this is how you could land Remote EAP Helpline Counsellor in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your counselling techniques and be ready to discuss how you handle high-pressure situations. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your skills! When you get the chance, share examples of your previous EAP experience or any relevant achievements. This will help potential employers see how you can contribute to their team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Remote EAP Helpline Counsellor in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your EAP experience and any relevant qualifications, like your Post Graduate Diploma in Counselling.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Remote EAP Helpline Counsellor role. Share specific examples of how you've managed risk or provided support in previous roles.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and concise. Use active language and demonstrate your interpersonal skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on your counselling techniques and the specifics of EAP services. Familiarise yourself with common psychoeducation topics and be ready to discuss how you would handle various scenarios, especially high-risk calls.
✨Showcase Your Experience
Prepare to share specific examples from your previous roles that highlight your ability to manage risk and provide effective support. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role like this. Make sure to engage with the interviewer, summarise their questions, and respond thoughtfully to show you’re fully present in the conversation.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face in delivering EAP services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
