At a Glance
- Tasks: Lead care and compliance for a specialist autism and learning disability provider.
- Company: Established organisation with over 35 years of experience in Kent.
- Benefits: Competitive salary, 33 days leave, pension scheme, and hybrid working.
- Other info: Join a supportive team and make a real difference in people's lives.
- Why this job: Shape the future of care and drive towards CQC Outstanding ratings.
- Qualifications: Senior leadership experience in CQC-regulated environments and knowledge of relevant legislation.
The predicted salary is between 75000 - 80000 £ per year.
Salary: £75,000 – £80,000 per annum (dependent on experience)
Contract: Full time
Job Type: Permanent
Hours: Monday to Friday
Location: Kent – hybrid working (approx. 2–3 days in office/on site, remainder home-based)
This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.
Overview
Compass Associates is proud to be supporting a specialist autism and learning disability provider in Kent with the appointment of a Head of Care and Compliance. This is one of the most significant senior hires our client has made in recent years – a role that carries statutory accountability, sits at the heart of the Senior Leadership Team, and will shape the quality and compliance agenda for a well‐established, values‐driven organisation with over 35 years of specialist experience.
The postholder will be the organisation's CQC Nominated Individual and will hold ultimate regulatory accountability for all services. When the Chief Executive is not available, full delegated authority passes to this person – making this effectively the second‐in‐command of the organisation.
Our client has recently invested significantly in its systems, processes and governance infrastructure. New care management systems, dashboards, risk tools and quality processes are now in place. The person stepping into this role will inherit strong foundations and a well‐organised function – with the mandate and the platform to drive the organisation to CQC Outstanding.
About Our Client
Our client is a specialist provider that has been supporting autistic people and individuals with learning disabilities across Kent for over 35 years, delivering residential care, supported living and day services. The organisation has strong, established relationships with local authority commissioners, safeguarding authorities and the CQC, and is currently progressing through a fresh round of property inspections with a clear ambition to achieve an Outstanding rating.
The Role
The Head of Care and Compliance provides the strategic oversight, regulatory authority and organisational assurance that ensures everything beneath them operates safely, compliantly and to the standard required by the CQC and the board of trustees.
The postholder will be the organisation's primary external face to the CQC, safeguarding authorities and local authority commissioners, including within the context of Kent's social care and will work closely with the Chief Executive and trustees to provide the assurances the board requires.
Key Responsibilities
- CQC Nominated Individual – Statutory Accountability
- Act as the legally designated Nominated Individual, with full statutory accountability for all regulated activity
- Maintain expert, current knowledge of CQC Regulations, the Care Act, Mental Capacity Act (MCA) and DoLS, NICE guidance, Human Rights Act and Health & Safety legislation
- Provide authoritative regulatory and legal advice to senior leaders and managers across the organisation
- Lead the response to CQC inspections, regulatory scrutiny, enforcement matters and statutory notifications
- Strategic Oversight of Care Operations
- Provide strategic oversight and assurance of care operations across Residential, Supported Living and Day Services
- Hold oversight of care delivery effectiveness by reviewing quality, audit and performance intelligence and monitoring themes and trends across services
- Delegate day‐to‐day operations to the Operations Managers while retaining responsibility for organisational assurance, systemic risk identification and regulatory judgement
- Risk Management, Safeguarding and Safety
- Provide strategic oversight of safeguarding governance across the organisation, exercising professional judgement in serious, complex or multi‐agency safeguarding cases
- Accept or reject organisational risk in line with statutory and regulatory expectations
- Quality, Audit and Assurance
- Retain accountability for the organisational audit and assurance framework
- Analyse audit findings, incidents, complaints and performance data to identify trends and systemic risk
- Utilise dashboards, care management systems and risk tools to maintain live oversight of performance across services
- Determine when service‐level issues require organisational or regulatory escalation
- Lead the drive toward a CQC Outstanding rating across all registered services
- Leadership, Accountability and Well‐Led Assurance
- Lead and assure the Quality and Compliance function, providing clear remit and accountability for the Quality Manager and operational leads
- Hold managers to account for quality of decision‐making, compliance behaviours and risk awareness in a supportive, emotionally intelligent manner
- Design and maintain quality, compliance and leadership frameworks across registered and non‐registered services
- Board, Trustee and External Engagement
- Attend and contribute to board and trustee committees, providing high‐level assurance that all required compliance and governance arrangements are in place
- Act as the senior professional representative with the CQC, safeguarding authorities, local authorities and commissioners
- Engage with Kent's social care reform agenda to support commissioned service relationships
- Lead the organisational response to serious complaints, inspections and regulatory scrutiny
- On‐Call, Escalation and Crisis Leadership
- Operate as Tier 3 within the four‐tier on‐call escalation structure
- Provide strategic, regulatory and risk‐based leadership during escalation periods rather than routine operational response
- Be contactable and responsive for significant or complex escalations
- Provide strategic oversight and regulatory assurance for the mobilisation of new services
- Set clear quality, compliance and risk expectations prior to commencement
- Delegate day‐to‐day operational mobilisation while retaining oversight of identified risks and authority to intervene
- Ensure organisational learning from mobilisation activity is captured and used to strengthen future governance
Requirements
- Background in learning disabilities and/or autism services, specialist sector knowledge is essential and non‐negotiable for this role
- Senior leadership experience in a CQC‐regulated health or social care environment with thorough working knowledge of CQC frameworks, regulations and inspection methodology
- Expert knowledge of the Care Act, Mental Capacity Act, DoLS, NICE guidance, Human Rights Act and Health & Safety legislation
- Track record of exercising high‐level professional judgement on complex regulatory, safeguarding and risk matters
- Confident and credible external representative with the CQC, local authorities, commissioners, families and trustees
- Kent‐based or within comfortable commuting distance regular office and service presence is required
- Comfortable in a hands‐on environment where senior leaders are expected to run project plans and deliver alongside their teams
- Previous experience as a Head of Care, Head of Quality or Head of operations
- Level 5 qualification in Leadership and Management or equivalent; Level 7 desirable
- IOSH or NEBOSH qualification
- Experience of new service mobilisation and CQC registration processes
- Familiarity with Kent's local authority and commissioning landscape
Please Note: Candidates from elderly care, dementia, home care or community care backgrounds without specialist LD or autism experience will not be considered for this role. Candidates based outside of Kent and the surrounding area will not be considered; regular on‐site presence is a firm requirement.
Salary of £75,000 – £80,000 per annum dependent on experience
33 days annual leave (inclusive of bank holidays)
Pension scheme (5% employer / 3% employee contributions)
Hybrid working approximately 2–3 days in office/on site, remainder home‐based
Senior Leadership Team position with full delegated authority in the absence of the Chief Executive
The opportunity to lead a specialist, well‐regarded organisation to CQC Outstanding.
Head of Care & Compliance — CQC Leader (Hybrid) in London employer: Compass Associates
Join a values-driven organisation with over 35 years of experience in supporting autistic individuals and those with learning disabilities in Kent. As the Head of Care & Compliance, you will benefit from a supportive work culture that prioritises employee growth and offers a competitive salary alongside 33 days of annual leave. With hybrid working arrangements and the opportunity to lead a well-regarded team towards achieving CQC Outstanding status, this role provides a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Care & Compliance — CQC Leader (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care and compliance sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent developments, and challenges they face in the CQC landscape. This will help us tailor your responses and show that you're genuinely interested in making a difference in their organisation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Care & Compliance. Highlight your leadership skills and knowledge of CQC regulations. We want to make sure you come across as confident and capable during those crucial conversations.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows professionalism and reinforces your interest in the position. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Head of Care & Compliance — CQC Leader (Hybrid) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in learning disabilities and autism services. We want to see how your background aligns with the role of Head of Care & Compliance, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills:This role is all about leadership, so be sure to emphasise your senior leadership experience in CQC-regulated environments. We’re looking for someone who can confidently represent the organisation, so share examples of how you've led teams and managed compliance effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to lead a fantastic team towards achieving CQC Outstanding!
How to prepare for a job interview at Compass Associates
✨Know Your Regulations
Make sure you brush up on the CQC regulations, the Care Act, and other relevant legislation. Being able to discuss these confidently will show that you're not just familiar with the rules but can also apply them in practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in a CQC-regulated environment. Highlight your experience in managing compliance and quality assurance, as well as how you've handled complex safeguarding cases. This will demonstrate your capability for the senior leadership role.
✨Understand the Organisation's Vision
Research the organisation’s history and its mission to support autistic individuals and those with learning disabilities. Be ready to discuss how your values align with theirs and how you can contribute to achieving their goal of a CQC Outstanding rating.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to risk management and regulatory challenges. Think through potential situations you might face in the role and how you would handle them, showcasing your strategic thinking and problem-solving skills.
