Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic front-of-house team and ensure exceptional client experiences.
- Company: Join a prestigious aesthetics clinic in West London with a premium environment.
- Benefits: Competitive salary, commission opportunities, and clear paths for career progression.
- Why this job: Shape a new role and make a real impact in a growing clinic.
- Qualifications: Experience in a supervisory role and strong leadership skills required.
- Other info: Work in a supportive environment with excellent transport links across London.
The predicted salary is between 25000 - 35000 £ per year.
Do you thrive on delivering exceptional client experiences in a premium environment? Are you a confident, people-focused leader who can bring warmth, structure, and gravitas to a front-of-house team? If so, this newly created role could be the perfect next step for you.
Compass Associates is delighted to be partnering with a prestigious and fast-growing aesthetics clinic in West London, as they introduce a brand-new Front of House Manager role. This position has been created to strengthen the clinic’s client journey, support a growing team, and act as a key interface between patients, clinicians, and external stakeholders.
Reporting directly to the Clinic Manager, you’ll take ownership of the front-of-house function, leading a small but vital team of two direct reports. You’ll be the face of the clinic; setting the tone, managing day-to-day operations, and ensuring every client receives a seamless, high-end experience from the moment they walk through the door.
The Role
At the heart of this role is leadership, communication, and service excellence. You’ll be responsible for:
- Managing and developing the Front of House team, including rotas, performance, and training
- Delivering a consistently welcoming, polished, and professional client experience
- Acting as a confident point of contact for demanding patients and external stakeholders, including local authorities and partners
- Overseeing bookings, payments, enquiries, and client flow using CRM and appointment systems
- Driving retail sales and supporting treatment conversions in an ethical, client-first manner
- Monitoring KPIs such as rebooking rates, client retention, and average spend
- Ensuring smooth coordination between clinicians, therapists, and reception staff
- Maintaining compliance with GDPR, CQC, health & safety, and internal policies
This is a highly visible role with real scope to make an impact in a growing clinic with a team of approximately 25 across clinical, marketing, admin, and management functions.
Experience Required
- Previous experience in a Front of House Manager or supervisory role within aesthetics, beauty, retail, or a clinical environment
- A confident, personable character with the ability to handle high expectations and sensitive conversations
- Strong leadership skills and experience managing small teams
- Excellent communication and interpersonal skills
- Commercial awareness with experience driving sales or managing KPIs
- Highly organised, calm under pressure, and solutions-focused
Desirable (but not essential)
- Background knowledge of aesthetic treatments, injectables, or cosmetic procedures
- Experience working with aesthetic machines
- Arabic language skills (highly advantageous)
- Exposure to compliance standards such as GDPR or CQC
Benefits
- Competitive salary (£30,000 – £40,000 DOE)
- 5% commission on all retail sales
- OTE bonus of £3,000 – £6,000 per annum
- Opportunity to shape a newly created role
- Work within a luxury, high-profile clinic in West London
- Supportive leadership and clear opportunity for progression
Location
This role is based in West London, with excellent transport links across London. Commutable from Croydon, Ealing, Wimbledon, Clapham, Balham, Kingston upon Thames, Stratford, Richmond, Watford, St Albans & Guildford.
Contact Details
If you’re interested in learning more, please contact Roberto on 023 9421 4486 or email ramos@compassltd.co.uk.
Front of House Manager in London employer: Compass Associates
Contact Detail:
Compass Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those tricky questions about leadership and client experience. The more comfortable you are talking about your skills, the better you'll come across in the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional. It shows you take the opportunity seriously and understand the importance of a high-end client experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team!
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for delivering exceptional client experiences and leading a team.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Manager role. Highlight your relevant experience in aesthetics or similar environments, and how it aligns with our vision for a premium client journey.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Compass Associates
✨Know the Clinic Inside Out
Before your interview, do some research on the aesthetics clinic. Understand their services, values, and client experience philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or improved client satisfaction. Highlight how you can bring warmth and structure to the front-of-house team, as this is crucial for the role.
✨Demonstrate Your Communication Prowess
Since this role involves interacting with demanding patients and external stakeholders, practice articulating your thoughts clearly and confidently. Role-play potential scenarios with a friend to get comfortable handling sensitive conversations.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the role, such as client retention and sales metrics. Be prepared to discuss how you've driven these in previous roles and how you plan to monitor and improve them in this position.
