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- Tasks: Lead a team of helpline counsellors to provide top-notch mental health support.
- Company: Join a leading provider of Employee Assistance Programmes and wellbeing solutions.
- Benefits: Enjoy 25 days annual leave, competitive salary, and professional development opportunities.
- Other info: Hybrid working model with a focus on innovation and continuous improvement.
- Why this job: Make a real difference in people's lives while advancing your career in mental health.
- Qualifications: Diploma in Psychotherapy and experience in managing clinical teams required.
The predicted salary is between 40000 - 50000 £ per year.
Compass Associates are proud to partner with a leading provider of Employee Assistance Programmes and wellbeing solutions. Our client supports thousands of individuals across the UK through high-quality mental health services, workplace counselling, and risk management interventions.
We are seeking a motivated and experienced EAP Counselling Manager to lead a team of helpline counsellors and case workers. This key role ensures the delivery of safe, effective, and compassionate mental health support to users of the services, while driving performance, compliance, and continuous improvement across the helpline operation.
Responsibilities
- Provide leadership and direction to a team of EAP counsellors and case workers, upholding high clinical and operational standards.
- Oversee daily team performance, ensuring strong delivery against productivity targets, quality benchmarks, and service level agreements.
- Offer clinical guidance, supervision, and debriefing, with a focus on safeguarding, risk management, and best practice.
- Drive ongoing development of the EAP service, supporting innovations in digital and telephone-based therapy provision.
- Lead the design and delivery of training programmes, including onboarding, mandatory learning, and professional development.
- Act as the first point of contact for client escalations, team queries, and emergency out-of-hours cover.
- Build and maintain strong relationships with clients and stakeholders, offering clinical expertise and service insight.
Requirements
- Recognised Diploma in Psychotherapy (required).
- Background in Psychology / Psychotherapy or related field (desirable).
- Proven experience in managing teams, particularly within a clinical or EAP setting.
- Strong performance management skills, including conducting 1:1s, reviews, and personal development planning.
- Excellent communication, interpersonal, and stakeholder engagement skills.
- Able to support others effectively in a fast-paced environment.
25 days annual leave + 8
EAP Counselling Manager in London employer: Compass Associates
Contact Detail:
Compass Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Counselling Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to EAP counselling. Think about how you can showcase your leadership skills and experience in managing teams, as these will be key in your discussions.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and services will help you tailor your responses and show that you’re genuinely interested in contributing to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace EAP Counselling Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EAP Counselling Manager role. Highlight your experience in managing teams and delivering mental health support, as well as any relevant qualifications. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about mental health and how you can lead our team of counsellors. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've driven performance in previous roles. We’re looking for someone who can inspire and guide a team, so share specific examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of Employee Assistance Programmes and mental health services. Understand the key responsibilities of the EAP Counselling Manager role and be ready to discuss how your experience aligns with them.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you've successfully led a team, handled escalations, or implemented improvements in a clinical setting.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves strong communication with clients and stakeholders, being able to convey your ideas effectively will be crucial during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to mental health support and the future of their EAP services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.