At a Glance
- Tasks: Help manage daily operations of a busy GP practice and lead a dynamic team.
- Company: Growing two-site GP practice in vibrant South London.
- Benefits: 28 days annual leave, flexible hours, and paid training opportunities.
- Other info: Join a supportive team with exciting challenges and quarterly incentives.
- Why this job: Make a real difference in patient care while advancing your management career.
- Qualifications: Experience in GP practice administration and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location
South London
Hours
Full-time (37.5 hours)
Contract
Permanent
Compass Associates are partnering with a growing two-site GP practice in South London to appoint an experienced Assistant Practice Manager.
This is an excellent opportunity to play a key part in the day-to-day running of a busy two-site practice.
We are looking to speak to capable leaders who can combine strong team leadership with sound governance knowledge and a genuine commitment to patient access and experience.
If you are passionate about running high-quality primary care operations and want to develop your management career, we would love to hear from you.
The Role
Key responsibilities will include
- Coordinating daily operations, including opening and closing, reception and admin capacity, appointment workflows, handovers and cross-site cover.
- Holding documented one-to-ones with the Reception Manager, setting priorities and standards, and giving constructive feedback to non-clinical staff.
- Managing workforce administration, including rotas, leave, sickness, inductions, mandatory training, probation reviews and appraisals.
- Monitoring phone and online demand, Accu Rx workflows and booking processes, and overseeing the administrative side of triage.
- Overseeing administration quality across registrations, document processing, workflow queues, and prescription and referral administration.
- Overseeing non-clinical monitoring of QOF, CPMS and Local Commissioned Services, maintaining dashboards and exception reports, and reconciling activity against claims and payments.
- Working with the Quality Assurance team on complaint investigations, resolutions and learning, and leading delegated improvement projects.
- Maintaining compliance calendars, risk assessments, audit logs and action trackers to keep the practice inspection-ready for CQC.
- Coordinating IPC, cleaning, health and safety, fire and legionella evidence, and contractor liaison.
- Using EMIS Web, Accu Rx, Docman and telephony, and supporting IT issues and access requests. This is an area where the practice particularly wants to add strength.
- Providing on-site management cover during absences, within agreed limits.
About You
The opportunity would suit an experienced GP practice administrator or reception/practice manager ready to step into an assistant management role, or an existing assistant manager looking for a larger, multi-site position.
To be considered, you will have
- Substantial GP practice or NHS primary care administration experience.
- Experience supervising teams, workflows and rotas, including managing a team lead or Reception Manager.
- A solid understanding of patient access, confidentiality, safety escalation and delegation boundaries.
- Governance knowledge, including policies and CQC.
- Confident IT skills, with Microsoft 365 and clinical admin systems.
- Location
This is a full-time position based across two sites in South London.
- Salary & Benefits
- 28 days annual leave.
- Additional training to further your career (paid for).
- Flexible hours.
- Quarterly team incentives.
- In-house challenges with gift card prizes.
Assistant Practice Manager in London employer: Compass Associates
Compass Associates is an exceptional employer, offering a unique opportunity for Aesthetic Nurse Prescribers to thrive in a prestigious private clinic located in the heart of Central London. With a focus on work-life balance through a 4-day week, competitive earnings, and a commitment to professional growth, employees can expect a supportive and dynamic work culture that values their contributions and fosters long-term career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Practice Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Compass Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Compass Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Compass Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Assistant Practice Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Compass Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Compass Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Compass Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Compass Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Compass Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Compass Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
