At a Glance
- Tasks: Drive occupancy growth and build community relationships in a luxury care home.
- Company: Join a growing luxury care provider making a real impact.
- Benefits: Competitive salary, bonus scheme, and opportunity for professional growth.
- Other info: Enjoy autonomy and visibility while making a difference in the community.
- Why this job: Be the face of a premium care home and influence its local reputation.
- Qualifications: Experience in customer relations or sales within elderly care is essential.
The predicted salary is between 40000 - 45000 € per year.
Are you an experienced Customer Relations Manager or sales professional within elderly care looking for an opportunity to make a genuine impact within a luxury care environment?
Do you enjoy building community relationships, driving occupancy growth, and improving the visibility of a service within the local market?
Are you confident operating where you can take ownership of occupancy and growth while playing a key role in improving commercial performance?
We are working in partnership with a luxury care home provider to appoint a Customer Relations Manager for one of their elderly care homes in Leicester. This is a highly visible and commercially focused position, with the business now seeking someone capable of driving occupancy growth and improving the home’s local presence.
The Customer Relations Manager will take ownership of occupancy and enquiry generation activity within a luxury care home. This role will work closely alongside operational leadership to improve occupancy performance, strengthen community relationships, and create a more consistent and commercially focused admissions journey for prospective residents and families.
This is not a passive or heavily administrative sales role. The organisation is seeking someone confident, proactive, and ambitious, capable of building local relationships, improving visibility within the community, and driving measurable occupancy growth within the home.
Key focus areas include:
- Increasing enquiries
- Improving conversion rates
- Strengthening community engagement
- Supporting respite-to-permanent resident conversions
As the organisation is currently in a significant growth phase, they are now seeking a commercially focused individual capable of supporting long-term occupancy and operational performance across the portfolio.
Occupancy & Sales Performance:
- Support respite-to-permanent resident conversions
- Deliver commercial activity aligned to occupancy targets and business objectives
Community Engagement & Relationship Building:
- Build strong relationships within the local community
- Increase the home’s visibility and reputation within the local market
- Strengthen local networking and external stakeholder engagement
- Represent the home professionally within the community
- Support residents and families throughout the decision-making process
- Work collaboratively with operational teams to deliver excellent customer experience
Commercial & Operational Support:
- Support occupancy strategy and wider commercial performance
- Provide regular updates regarding occupancy activity and pipeline management
- Support wider business growth objectives through strong local performance
You will be a commercially aware, relationship-focused individual capable of improving occupancy performance while building strong connections within the local community and wider care market.
Requirements:
- Previous experience within a Customer Relations Manager, Home Admissions Advisor, Client Liaison, or similar occupancy-focused role
- Strong sales, enquiry management, and conversion experience
- Excellent communication and relationship-building skills
- Commercial awareness with the ability to drive occupancy performance
- Experience increasing community engagement and local networking activity
You will be proactive, commercially driven, confident building relationships, and motivated by improving occupancy and commercial performance within a growing luxury care provider.
Bonus scheme included. Opportunity to join a growing luxury care provider. 5 days per week onsite within the home.
This is an excellent opportunity for a commercially focused Customer Relations professional to join a growing luxury care provider and play a key role in improving occupancy performance within an established provider. Offering visibility, autonomy, and the opportunity to genuinely influence occupancy growth and local reputation, this role would suit someone motivated by challenge, relationship building, and driving measurable results within a premium elderly care environment.
Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.
Customer Relations Manager | Luxury Care Home Provider | Leicester employer: Compass Associates
As a leading luxury care home provider in Leicester, we pride ourselves on fostering a vibrant work culture that values community engagement and personal growth. Our employees enjoy competitive salaries, a bonus scheme, and the opportunity to make a meaningful impact in the lives of our residents while working in a supportive environment that encourages professional development and autonomy. Join us to be part of a dedicated team where your contributions directly influence occupancy growth and enhance our local reputation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager | Luxury Care Home Provider | Leicester
✨Tip Number 1
Get to know the local community! Attend events, join local groups, and network like a pro. The more connections you make, the easier it’ll be to drive occupancy growth and improve visibility for the care home.
✨Tip Number 2
Show off your personality during interviews! This role is all about building relationships, so let your confidence and passion shine through. Be proactive in discussing how you can make a genuine impact in the luxury care environment.
✨Tip Number 3
Prepare some solid questions for your interviewers. Ask about their current occupancy strategies and how they envision your role contributing to their growth. This shows you’re serious about making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are eager to join our growing luxury care provider family.
We think you need these skills to ace Customer Relations Manager | Luxury Care Home Provider | Leicester
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for elderly care shine through. We want to see how much you care about making a difference in people's lives and how that aligns with our luxury care environment.
Highlight Your Relationship-Building Skills:Make sure to emphasise your experience in building community relationships. We’re looking for someone who can connect with local stakeholders and enhance our home’s visibility, so share specific examples of how you've done this in the past.
Be Commercially Savvy:Since this role is all about driving occupancy growth, don’t forget to showcase your commercial awareness. Talk about your previous successes in sales and how you’ve improved occupancy rates or conversion processes in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing luxury care provider.
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Before the interview, make sure you understand the luxury care home sector and the specific challenges it faces. Research the company’s values, mission, and recent news. This will help you demonstrate your genuine interest and show that you’re proactive.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where you increased community engagement or improved occupancy rates. Be ready to discuss your approach to networking and how you can apply it to this role.
✨Be Commercially Savvy
Brush up on your commercial awareness. Understand key metrics related to occupancy and sales performance. Be prepared to discuss how you would drive occupancy growth and improve visibility in the local market, aligning your strategies with the company’s objectives.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the industry. Ask about their current occupancy strategies, community engagement initiatives, and how they measure success. This shows you're not just interested in the job, but also in contributing to their goals.
