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- Tasks: Coordinate and respond to information requests while ensuring compliance with data protection laws.
- Company: Join a leading mental health services provider dedicated to supporting individuals and communities.
- Benefits: Enjoy flexible working hours and the option to work remotely, perfect for students.
- Why this job: Be part of a growing team making a real impact in mental health governance and patient trust.
- Qualifications: Experience in data protection roles and knowledge of UK GDPR is essential; healthcare background is a plus.
- Other info: This role offers a chance to work independently while maintaining a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Information Request Officer Mental Health Services
Part Time (22.5 hours per week)
Remote / Flexible Working
Teeside
GBP30,000 p.a (Pro Rata)
Compass Associates have partnered exclusively with a leading, award-winning mental health services provider who offer a variety of services to children, families, adults and workplaces both in the Teeside area and further afield.
They are currently seeking an Information Request Officer to join their team. This is a brand-new role created due to significant growth in information access demands as the business continues to expand. A pivotal opportunity for an individual to bring expertise and structure to an area critical to governance and patient trust.
Responsibilities:
- Coordinate and respond to information and subject access requests in compliance with the Data Protection Act, UK GDPR, and relevant regulations, ensuring timely and effective processing.
- Retrieve and review information from digital and paper records, ensuring compliance with legal and regulatory requirements.
- Maintain accurate records of all information requests and their outcomes.
- Provide clear and accurate information while adhering to data protection guidelines.
- Liaise with clients, internal teams, and external professionals as needed. Support clients, their representatives, and staff in understanding and exercising their information rights under data protection laws.
- Perform general administrative tasks to support the Information Governance team.
- Use discretion in sharing information with internal and external stakeholders.
- Maintain an organised filing system, including archiving and disposal in line with policy.
Requirements:
- Previous experience in a similar SAR or data protection-focused role
- Strong working knowledge of UK GDPR, the Data Protection Act 2018, and exemptions
- Background in healthcare, mental health, or psychological services understanding of clinical language is highly advantageous
- High attention to detail, with the ability to handle distressing or sensitive information professionally
- Comfortable working independently and flexibly this role is hybrid with options to suit school hours or other commitments
If you would like to be considered for this exciting opportunity, please contact Simon Codling directly.
Recommendations:
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer GBP200 worth of John Lewis Vouchers for each successful recommendation.
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Information Request Officer Mental Health Services employer: Compass Associates
Contact Detail:
Compass Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Request Officer Mental Health Services
✨Tip Number 1
Familiarise yourself with the Data Protection Act and UK GDPR regulations. Understanding these laws is crucial for the role, and being able to discuss them confidently during your interview will demonstrate your expertise.
✨Tip Number 2
Highlight any previous experience you have in handling subject access requests or working within information governance. Be prepared to share specific examples of how you've successfully managed sensitive information in the past.
✨Tip Number 3
Showcase your organisational skills by discussing how you maintain accurate records and manage filing systems. This is a key part of the role, so providing examples of your methods will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of mental health services and clinical language. Having a background in healthcare will be advantageous, so make sure to convey your knowledge and passion for the field during your conversation.
We think you need these skills to ace Information Request Officer Mental Health Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Information Request Officer. Familiarise yourself with the Data Protection Act and UK GDPR, as these are crucial for the role.
Tailor Your CV: Highlight your previous experience in data protection or similar roles. Emphasise any relevant skills, such as your attention to detail and ability to handle sensitive information, which are essential for this position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you are a good fit for this role. Mention your understanding of mental health services and how your background aligns with the company's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as these can create a negative impression. A polished application reflects your professionalism.
How to prepare for a job interview at Compass Associates
✨Know Your Data Protection Laws
Familiarise yourself with the UK GDPR and the Data Protection Act 2018. Be prepared to discuss how these laws apply to the role of an Information Request Officer, as this knowledge will demonstrate your expertise and suitability for the position.
✨Showcase Your Attention to Detail
Since the role involves handling sensitive information, it's crucial to highlight your attention to detail. Prepare examples from your previous experience where you successfully managed data requests or maintained accurate records, showcasing your ability to work meticulously.
✨Understand the Healthcare Context
Having a background in healthcare or mental health is advantageous. Brush up on relevant clinical language and concepts, so you can confidently discuss how your understanding can benefit the organisation and its clients during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and discretion in handling sensitive information. Think of scenarios where you had to navigate complex requests or maintain confidentiality, and be ready to explain your thought process and actions.
