At a Glance
- Tasks: Lead and develop clinical services, ensuring patient-centred care and operational excellence.
- Company: Join a leading digital healthcare provider focused on accessible and inclusive healthcare.
- Benefits: Competitive salary, hybrid work, wellness days, learning budget, and more.
- Other info: Exciting growth phase with long-term career progression opportunities.
- Why this job: Shape the future of healthcare while making a real impact in people's lives.
- Qualifications: Senior clinical leadership experience in fertility or women's health required.
The predicted salary is between 52943 - 64708 £ per year.
- Head of Clinical Services - Digital Healthcare Provider
- £70,000-£85,000 + £300 Monthly Travel Allowance, Wellness Days, Learning Budget & More
- Full-Time | 12 Month Fixed Term Contract - Maternity Cover
- Hybrid | London
- The Client
Compass Associates are proud to be partnering with one of the UK & Europe's leading providers of employee healthcare benefits, supporting underserved areas of healthcare through an innovative digital platform.
Our client's mission is to make personal healthcare more accessible, inclusive and human for all individuals, regardless of gender, sexual orientation, age or relationship status.
Their comprehensive healthcare offering bridges the gap between traditional private medical insurance and general practice care, providing holistic support across fertility and family forming, maternity and infant care, menopause, women's and men's reproductive health, neurodiversity, mental wellbeing and lifestyle health.
Following significant growth, investment and expansion, the organisation is entering an exciting new phase and is now seeking an experienced Head of Clinical Services to lead the clinical function and help shape the next stage of the business' development.
The Role
This is a rare opportunity to join a fast-growing health-tech organisation at a pivotal stage in its journey.
Reporting into senior leadership, you will lead the Clinical Services team while acting as the clinical face of the organisation, driving operational excellence, team development and external engagement as the business prepares for substantial client growth.
The successful candidate will combine strong clinical leadership with commercial awareness and the ability to confidently represent the organisation externally.
Alongside overseeing day-to-day clinical operations, you will play a key role in developing clinical pathways, creating educational content, delivering webinars, supporting customer relationships and contributing to wider business strategy.
Initially, the role will provide leadership continuity during a period of maternity leave within the team.
However, this is a permanent appointment with significant long-term growth potential and the opportunity to build and lead an expanding clinical function.
This role would particularly suit a senior clinical leader from a fertility, reproductive health or women's health background who enjoys working within a dynamic, scaling environment where they can have genuine influence and impact.
Key Responsibilities
- Lead and develop the Clinical Services team, fostering a collaborative, supportive and high-performing culture
- Oversee the delivery of safe, effective and patient-centred clinical services across fertility and women's health pathways
- Provide clinical leadership, guidance and oversight across complex patient journeys
- Establish and maintain clinical standards, governance frameworks and best practice processes
- Drive team performance through coaching, mentoring, development planning and regular performance reviews
- Support workforce planning and team expansion in preparation for forecasted client growth
- Monitor clinical outcomes, patient experience metrics and operational performance to drive continuous improvement
- Work closely with senior leadership to support strategic planning and organisational growth
- Service Development & External Engagement
- Develop and implement new clinical pathways, services and operational processes
- Create clinical content and educational resources for patients, partners and clients
- Deliver webinars, workshops and educational sessions on key healthcare topics
- Represent the organisation in external customer meetings and stakeholder engagements
- Act as a trusted clinical expert across the business, supporting commercial and client-facing initiatives
- Collaborate with Product, Marketing, Sales and Operations teams to provide clinical insight and expertise
- Support the development and scaling of clinical services in line with organisational growth plans
- Maintain awareness of healthcare legislation, regulatory requirements and industry developments
Requirements
- Registered healthcare professional with active NMC registration or equivalent professional qualification
- Significant senior-level clinical leadership experience within fertility, reproductive health, women's health services or within another similar healthcare service
- Proven experience leading and developing multidisciplinary clinical teams
- Strong understanding of clinical governance, patient safety and healthcare quality standards
- Experience creating and implementing clinical pathways and service improvements
- Demonstrable experience developing clinical content, educational resources or patient programmes
- Experience delivering webinars, presentations or educational sessions to external audiences
- Comfortable representing an organisation in customer meetings and stakeholder discussions
- Strong business acumen with the ability to balance clinical excellence and commercial objectives
- Excellent communication and relationship-building skills
- Collaborative leadership style with the ability to support and develop individuals within a growing team
- Highly organised, adaptable and comfortable working within a fast-paced environment
- Experience within a digital health, virtual care or health-tech environment
- Experience working within a start-up or scale-up organisation
- Exposure to broader healthcare pathways including menopause, family health, mental wellbeing or lifestyle health
Why Join?
- Opportunity to lead and shape a growing clinical function during a significant expansion phase
- Highly visible leadership role with direct influence on the future direction of services
- Blend of clinical leadership, strategy and external-facing responsibilities
- Long-term career progression opportunities as the organisation continues to scale
- Collaborative, purpose-led culture focused on improving access to healthcare
- Opportunity to build and develop a team in readiness for substantial forecasted growth
- Salary & Benefits
In return, there is a competitive salary up to £85,000 on offer, which could be negotiated dependent on experience, alongside an excellent benefits package including:
- Hybrid working (3 days in office, 2 from home)
- 25 days holiday + bank holidays
- 3 wellbeing days per year
- £300 monthly travel allowance
- Generous annual learning budget
- EMI share options scheme
- Discounted reproductive health services
- Enhanced policies for fertility, menopause, maternity/paternity, and more
- Regular team socials and a supportive, purpose-led culture
- #J-18808-Ljbffr
Head of Clinical Services - Digital Healthcare Provider employer: Compass Associates
Compass Associates is an exceptional employer, offering a unique opportunity for Aesthetic Nurse Prescribers to thrive in a prestigious private clinic located in the heart of Central London. With a focus on work-life balance through a 4-day week, competitive earnings, and a commitment to professional growth, employees can expect a supportive and dynamic work culture that values their contributions and fosters long-term career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clinical Services - Digital Healthcare Provider
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Compass Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Compass Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Compass Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of Clinical Services - Digital Healthcare Provider
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Compass Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Compass Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Compass Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Compass Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Compass Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Compass Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
