Head of Clinic Operations – CQC RM Required

Location: LondonSalary: 55,000 - 75,000 Per AnnumConsultant: Part of the Compass house of brands — Consultant - Digital HealthPhone:Call 0161 870 8998Email:kworsley@compassltd.co.ukLinkedIn:Head of Clinic Operations (UK) – Specialist Digital Health Clinic55,000 – 75,000 DOE plus performance bonusFull Time | PermanentCentral London (Hybrid)Are you an experienced operator who wants to build a clinic from the ground up, own the details that make it work, and see the difference you make for patients and clinicians every day?This mission-driven digital health business, with an established clinic in the US, is launching its UK clinic and is seeking a Head of Clinic Operations to own its non-clinical operations from the start.The business exists to make a specialist area of treatment more accessible and trusted within mainstream healthcare. Its UK clinic combines clinical expertise, thoughtful technology and exceptional patient support, and this hire will build the processes, systems and team behind its growth.This is an opportunity to shape a clinic at an early stage, work closely with the Medical Director and founder, and grow your responsibilities and team as the business develops.The RoleThis position is broader than a traditional practice manager role. You’ll keep a primarily online clinic running smoothly, spotting problems early, bringing the right people together and seeing solutions through, with specialist support from the clinical, technology and finance teams.Initially hands-on within a lean team, you’ll be as comfortable resolving a patient issue or a payment discrepancy as you are improving workflows and hiring colleagues.In your first three months, you’ll set up priority workflows, clear responsibilities, service standards and practical reporting, along with a staffing and capacity plan suited to the clinic’s stage. Over time, success means patients get timely support, clinicians have dependable coordination, finances are accurate and recurring problems become less frequent.You will own:Patient support and experience, ensuring clear communication, timely responses and thoughtful resolution of issuesClinic coordination, keeping appointments, clinician workflows and prescription handovers running smoothlyTechnology and systems, helping the team use systems effectively and coordinating improvements with technology partnersFinance administration, keeping payments, invoices and routine financial administration accurate, supported by the accountant and finance teamPeople and office operations, coordinating onboarding, suppliers and equipment, and helping build and lead the operational teamQuality and improvement, maintaining clear processes, monitoring service performance and supporting clinical leadership with complianceThe ClinicThe business has an established US operation and is now building its UK clinic, with a clear purpose of making clinically guided specialist treatment accessible and trusted.The clinic is primarily online, combining clinician-led care with technology and patient support, so the operation behind it must be reliable, well organised and focused on the patient experience.The Team & CultureYou’ll report to the Medical Director and work closely with the founder, with support from specialist clinical, technology and finance colleagues.The team is lean and mission-driven, so you’ll have meaningful ownership from day one. This is a role for someone who takes responsibility, follows things through and wants to build something, not simply maintain it.As the clinic grows, you’ll have room to build and lead your own operational team.Working PatternFull-time, permanentHybrid, based in LondonReports to the Medical DirectorThe IndividualProven operational experience, having owned a service, team or business function, with improvements you personally deliveredExperienced practice manager, operations manager or service delivery lead; a previous “Head of” title is not requiredSound judgement, calm under pressure, knows when to escalate and puts patients firstExceptional writing, warm and precise with patients, clear with procedures and concise with colleaguesConfident with systems and numbers, including spreadsheets, reporting, budgets and financial administrationExperience in healthcare, digital health, clinics, pharmacy or another regulated environment is particularly valuableExperience in this specialist area is not essential, and strong operators from complex customer-facing businesses are welcomeWhat’s in it for you?Salary of 55,000 – 75,000 depending on experiencePerformance bonusHybrid working from LondonMeaningful ownership from the start of a new UK clinicClose working relationship with the Medical Director and founderRoom to grow your team and responsibilities as the business developsA mission-led business improving access to specialist careIf you’re looking for a role where you can take real ownership, build something from the start and see the impact on patients and colleagues, we would love to hear from you.LocationHybrid, based in central London.If you would like to be considered for this exciting opportunity, please contact Kevin Worsley directly on 0161 870 8998. Alternatively, email an updated CV to [email protected]Please include a short example of an operational problem you personally owned: what was happening, what you changed and the result.Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted.RecommendationsCompass Associates Ltd are working in partnership on this position. If you are not interested, but know someone who is, we offer 500 vouchers for each successful recommendation.