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For Companies At a Glance
- Tasks: Lead a dynamic front-of-house team and ensure exceptional client experiences.
- Company: Join a prestigious aesthetics clinic in vibrant West London.
- Benefits: Competitive salary, commission opportunities, and a supportive work environment.
- Why this job: Be the face of a premium clinic and make a real impact on client journeys.
- Qualifications: Strong leadership skills and a passion for delivering excellent service.
- Other info: Exciting opportunity for career growth in a fast-paced, rewarding setting.
The predicted salary is between 30000 - 40000 £ per year.
Do you thrive on delivering exceptional client experiences in a premium environment? Are you a confident, people-focused leader who can bring warmth, structure, and gravitas to a front-of-house team? If so, this newly created role could be the perfect next step for you.
Compass Associates is delighted to be partnering with a prestigious and fast-growing aesthetics clinic in West London, as they introduce a brand-new Front of House Manager role. This position has been created to strengthen the clinic’s client journey, support a growing team, and act as a key interface between patients, clinicians, and external stakeholders.
Reporting directly to the Clinic Manager, you’ll take ownership of the front-of-house function, leading a small but vital team of two direct reports. You’ll be the face of the clinic; setting the tone, managing day-to-day operations, and ensuring every client receives a seamless, high-end experience from the moment they walk through the door.
The Role
At the heart of this role is leadership, communication, and service excellence. You’ll be responsible for:
- Managing and developing the Front of House team, including rotas, performance, and training
- Delivering a consistently welcoming, polished, and professional client experience
- Acting as a confident point of contact for demanding patients and external stakeholders, including local authorities and partners
- Overseeing bookings, payments, enquiries, and client flow using CRM and appointment systems
- Driving retail sales and supporting treatment conversions in an ethical, client-first manner
- Monitoring KPIs such as rebooking rates, client retention, and average spend
- Ensuring smooth coordination between clinicians, therapists, and reception staff
- Maintaining compliance with GDPR, CQC, health
Front of House Manager employer: Compass Associates
Contact Detail:
Compass Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Front of House Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client experience and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your warmth and leadership style shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about client experience, so showing us how you connect with people is key.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Manager role. Highlight your leadership skills and any relevant experience in managing teams or delivering exceptional client service. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and responsibilities – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to take the next step in your career with us!
How to prepare for a job interview at Compass Associates
✨Know the Clinic Inside Out
Before your interview, take some time to research the aesthetics clinic thoroughly. Understand their services, values, and client experience philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlighting these skills will demonstrate your capability to lead and inspire others.
✨Prepare for Client Interaction Scenarios
Expect questions about how you would handle demanding clients or challenging situations. Think of specific scenarios you've faced before and how you navigated them. This will showcase your problem-solving skills and ability to maintain a high-end client experience.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with relevant KPIs such as client retention rates and average spend. Be ready to discuss how you would monitor and improve these metrics in your role. This shows that you’re results-driven and understand the business side of the position.
