Fertility Care Coordinator – Leading Private Clinic
Full-Time | Permanent
Hammersmith, West London
Fertility experience is essential – this could be from a fertility clinic, midwifery or another relevant setting.
Are you looking for a role where you can use your fertility knowledge while developing your experience across patient services and the wider business?
A fantastic opportunity has arisen for a Care Coordinator to join a prestigious independent fertility clinic in Hammersmith.
The team are looking for someone who is empathetic, organised and naturally curious, with previous experience relating to fertility. You don't need to have worked specifically as a Care Coordinator, as training will be provided on the clinic's own pathways and processes.
The Role
This is a varied patient-facing role, supporting patients from their initial enquiry through to treatment.
You'll work closely with the wider clinical team to coordinate treatment pathways, arrange appointments and ensure patients have the information and support they need throughout their journey.
The role is approximately a 50/50 split between new patient enquiries and treatment coordination, including:
- Responding to telephone and email enquiries
- Understanding patients' individual needs and booking appropriate appointments
- Coordinating fertility treatment plans
- Liaising with clinical teams throughout the patient journey
- Supporting patients with treatment information and costing
- Identifying any additional support or investigations a patient may require
- Ensuring patients receive a smooth and personalised experience
This is not a sales or KPI-driven position. The focus is on providing transparent, empathetic and personalised support to patients.
One of the exciting aspects of this role is the opportunity to gain exposure beyond day-to-day patient coordination. The team are keen for Care Coordinators to develop an understanding of how the wider clinic operates, with opportunities to learn more about operations, marketing and business development.
You'll gain insight into how patient demand changes, how different areas of the clinic work together and how the wider business responds to this. For someone looking to build a broader career within private healthcare, this provides an excellent opportunity to diversify your experience.
The Clinic & Team
This is an independent private clinic specialising in fertility, with two locations in London.
You’ll join a close-knit Patient Services team supporting patients across both locations, working closely with the clinical and operational teams to provide a high level of personalised care.
The environment is collaborative and patient-focused, with a strong emphasis on communication, empathy and attention to detail.
The Individual
- Previous experience relating to fertility is essential
- Experience could include fertility clinics, midwifery or another relevant setting
- Excellent communication and customer service skills
- Empathetic and confident when speaking with patients
- Highly organised with excellent attention to detail
- Naturally curious and keen to understand individual patient journeys
- Able to manage multiple tasks and prioritise effectively
- Comfortable working within processes and protocols
- Confident using Microsoft Office and other systems
- Team-focused and adaptable
- Interested in developing knowledge of the wider healthcare business
What's in it for you?
- £34,000–£37,000 per annum, depending on experience
- Discretionary annual bonus
- 6.6 weeks' holiday including bank holidays
- Cycle to Work Scheme
- Annual Season Ticket Loan
- Employee Assistance Programme
- Enhanced maternity leave
- Opportunity to develop your knowledge across operations, marketing and business development
- Supportive and collaborative team environment
Location
Based in Hammersmith, West London, the clinic is easily commutable from areas including Chiswick, Fulham, Shepherd's Bush, Kensington, Acton, Ealing and surrounding areas.
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Fertility Care Coordinator – Leading Private Clinic employer: Compass Associates
Compass Associates is an exceptional employer, offering a unique opportunity for Aesthetic Nurse Prescribers to thrive in a prestigious private clinic located in the heart of Central London. With a focus on work-life balance through a 4-day week, competitive earnings, and a commitment to professional growth, employees can expect a supportive and dynamic work culture that values their contributions and fosters long-term career advancement.
