At a Glance
- Tasks: Lead daily operations in a busy healthcare service, ensuring top-notch patient care.
- Company: Join a growing healthcare organisation focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative culture with opportunities for career progression.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in operations or office management, ideally in healthcare.
The predicted salary is between 48000 - 50000 £ per year.
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets. You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities
- Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities.
- Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management.
- Oversee staff rotas and resource allocation to ensure optimal service delivery.
- Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals.
- Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets.
- Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally.
- Maintain high standards of documentation, correspondence, and patient record accuracy.
- Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience.
- Analyse patient feedback and implement improvements to enhance satisfaction and service quality.
- Support on-site clinical activity where required, ensuring administrative processes run smoothly.
- Coordinate and lead regular team meetings to drive engagement and performance.
- Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR).
- Support the onboarding and integration of new clinical professionals.
- Oversee general office management, including facilities and maintenance coordination.
- Contribute to organisational events and engagement initiatives.
- Maintain strong knowledge of billing processes and finance options.
- Utilise IT systems effectively to support operational performance.
About You
- Proven experience in an operations or office management role, ideally within healthcare or a service-led environment.
- Strong leadership skills with a track record of developing and motivating teams.
- Highly organised with excellent attention to detail.
- Exceptional communication and interpersonal skills.
- Commercially aware with the ability to manage performance against targets.
- Confident working across multiple stakeholders and environments.
- Proficient in IT systems and administrative processes.
- A proactive, hands-on approach with a commitment to delivering high-quality patient care.
Skills Experience Essential
- Proven experience in a fast-paced, multi-functional administrative or operations role.
- Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems.
- Demonstrated ability to deliver high standards of service with a patient/customer-focused approach.
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners.
- Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure.
- High attention to detail with strong analytical and problem-solving capabilities.
- A proactive, flexible mindset with the ability to adapt to change and drive improvements.
- Experience leading, managing, and developing teams, including performance reviews and coaching.
- Confident decision-maker with a positive, solutions-focused approach.
- Strong team player with the ability to lead and collaborate across a multi-level organisation.
- Self-motivated, with the ability to set and achieve goals while supporting the development of others.
- Professional, approachable, and empathetic, with a strong focus on delivering excellent service.
What We Offer
- Opportunity to play a key role in a growing healthcare organisation.
- A collaborative and supportive working environment.
- Professional development and career progression opportunities.
For an informal conversation, contact Beth on 02392 316033 or email bburgess@compassltd.co.uk.
Facilities and Operations Officer employer: Compass Associates
Join a dynamic healthcare organisation in Hampshire that prioritises patient care and operational excellence. As a Facilities and Operations Officer, you will thrive in a collaborative environment that fosters professional growth and development, while being part of a team dedicated to delivering high-quality service. With opportunities for career progression and a supportive culture, this role offers a meaningful chance to make a difference in the lives of patients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Compass Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Compass Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Compass Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Facilities and Operations Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Compass Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Compass Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Compass Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Compass Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Compass Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Compass Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
