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- Tasks: Lead a team of helpline counsellors, ensuring high-quality mental health support.
- Company: Leading provider of Employee Assistance Programmes and wellbeing solutions.
- Benefits: 25 days annual leave, life assurance, health cash plan, and flexible working.
- Other info: Join a growing service with opportunities for professional development and training.
- Why this job: Make a real difference in mental health while developing your leadership skills.
- Qualifications: Diploma in Psychotherapy and experience in managing clinical teams.
The predicted salary is between 45000 - 55000 £ per year.
Compass Associates are proud to partner with a leading provider of Employee Assistance Programmes and wellbeing solutions. Our client supports thousands of individuals across the UK through high-quality mental health services, workplace counselling, and risk management interventions. We are seeking a motivated and experienced EAP Counselling Manager to lead a team of helpline counsellors and case workers. This key role ensures the delivery of safe, effective, and compassionate mental health support to users of the services, while driving performance, compliance, and continuous improvement across the helpline operation.
Responsibilities
- Provide leadership and direction to a team of EAP counsellors and case workers, upholding high clinical and operational standards.
- Oversee daily team performance, ensuring strong delivery against productivity targets, quality benchmarks, and service level agreements.
- Offer clinical guidance, supervision, and debriefing, with a focus on safeguarding, risk management, and best practice.
- Drive ongoing development of the EAP service, supporting innovations in digital and telephone-based therapy provision.
- Lead the design and delivery of training programmes, including onboarding, mandatory learning, and professional development.
- Act as the first point of contact for client escalations, team queries, and emergency out-of-hours cover.
- Build and maintain strong relationships with clients and stakeholders, offering clinical expertise and service insight.
Requirements
- Recognised Diploma in Psychotherapy (required).
- Background in Psychology / Psychotherapy or related field (desirable).
- Proven experience in managing teams, particularly within a clinical or EAP setting.
- Strong performance management skills, including conducting 1:1s, reviews, and personal development planning.
- Excellent communication, interpersonal, and stakeholder engagement skills.
- Able to support others effectively in a fast-paced environment.
25 days annual leave + 8 bank holidays, with option to buy/sell up to 5 extra days. Life assurance (4x salary). Health Cash Plan for optical, dental, physio and more. Flexible working arrangements (hybrid). Access to 24/7 EAP Counselling & GP helpline. CPD support & funded training. Discounts on food, retail, and leisure via reward platform.
If you’re an experienced clinical leader looking for your next challenge in a growing EAP service, please contact Jenny Marr on 0161 672 3174, or email your CV to.
EAP Counselling Manager in England employer: Compass Associates
Contact Detail:
Compass Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Counselling Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for an EAP Counselling Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and clinical guidance. We recommend doing mock interviews with friends or colleagues to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace EAP Counselling Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the EAP Counselling Manager role. Highlight your leadership experience and any relevant qualifications, like your Diploma in Psychotherapy, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about mental health support and how your background makes you the perfect fit for leading our team of helpline counsellors.
Showcase Your Team Management Skills: We want to see how you've successfully managed teams in the past. Share specific examples of how you've driven performance and supported your team members in achieving their goals.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of Employee Assistance Programmes and mental health services. Familiarise yourself with the latest trends in digital and telephone-based therapy, as well as any relevant legislation or best practices. This will show that you're not just qualified, but genuinely passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, particularly in clinical settings. Think about specific challenges you faced and how you overcame them. Highlight your performance management skills and how you’ve supported team members in their development.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the company’s approach to EAP services and how they measure success. This shows that you’re not only interested in the role but also in contributing to the organisation's goals.
✨Demonstrate Your Communication Skills
As an EAP Counselling Manager, strong communication is key. Be clear and concise in your responses, and don’t shy away from discussing how you’ve built relationships with clients and stakeholders in the past. Use this opportunity to showcase your interpersonal skills and ability to handle sensitive situations.