Service Manager Supported Living - Adults - Mental Health Support Services in Eastbourne

Salary: £43,075 per annum

Contract: Full time

Hours: 40 hours per week

We are unable to accept applications from individuals who require a visa to work in the UK.

Due to a period of extended growth, we have an exciting opportunity for a Service Manager to oversee our Supported Living services across East Sussex.

You will work alongside an on-site support manager, providing day-to-day leadership and implementing quality improvements to ensure services meet and exceed expected standards.

This is an exciting opportunity to join a management team that will help lead and support continual business expansion, deliver financial growth and stability, and drive improvements in quality and compliance. You will oversee a group of Team Leaders who directly manage their accommodation settings, and be responsible for:

• Ensuring the safe and effective delivery of services, following our person-centred ethos which builds confidence and promotes independence
• Holding full accountability for budget income and expenditure across services
• Maintaining improvements in quality and compliance in line with the Quality Assurance Framework
• Actively participating in the strategic vision of the organisation, identifying local unmet need and developing solution-focused services
• Promoting client involvement across services and establishing measures of client satisfaction
• Working closely with clinical support teams, including psychologists and behaviour specialists, to ensure high-quality, risk-informed care
• Lead day-to-day management of the service, providing hands-on support and leadership to on-site managers
• Implement a quality assurance framework to drive service improvements toward a “Good to Outstanding” CQC standard
• Act as a robust advocate for service users, ensuring needs are met and improvements are evidence-based
• Engage with multidisciplinary teams (MDTs), including mental health services, to champion positive client outcomes
• Model best practice and role-model positive service delivery to staff

Previous managerial experience as a Registered Manager, Service Manager or Locality Manager within a residential or supported living setting.

Proven background in supporting individuals with complex mental health needs, including EUPD, schizophrenia, and attachment disorders.

Experience managing budgets with full accountability for budgetary performance.

Demonstrated ability to lead and motivate teams, drive service improvements, and embed a culture of quality and accountability.

Solid understanding of CQC regulations, compliance, and quality assurance.

Comfortable being present on-site and actively supporting staff and service users.

Full UK driving licence.

Experience of budget accountability across multiple services.

Experience in mental health settings.

Experienced in producing Service Proposals and Assessments with MDT input.

Management of dispersed or geographically spread teams.

Full induction training and continued professional development.

~28 days annual leave, increasing by up to 5 additional days with length of service.

~ An additional wellbeing day to use however you wish.

~ Access to our Employee Assistance Programme (EAP) offering telephone support, full counselling services, and retail discounts.

~ Excellent support from experienced management and the wider clinical leadership team.

~ Staff recognition and rewards programme.

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 in John Lewis vouchers or £200 charity donation for each successful recommendation.

Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.