At a Glance
- Tasks: Lead quality initiatives and ensure outstanding patient care in NHS community services.
- Company: Join a growing independent healthcare provider dedicated to patient safety and continuous improvement.
- Benefits: Enjoy a competitive salary, 28 days leave, flexible working, and paid training opportunities.
- Other info: Hybrid working with excellent career progression and team support.
- Why this job: Make a real impact on patient safety and shape the future of healthcare quality.
- Qualifications: Five years' NHS experience and strong leadership skills in quality and governance.
The predicted salary is between 42750 - 52250 £ per year.
Are you an experienced quality and governance leader with a passion for patient safety, continuous improvement and regulatory excellence? Do you enjoy leading quality initiatives, driving governance standards and ensuring healthcare services consistently deliver outstanding patient care?
We are partnering with a specialist independent healthcare provider delivering NHS community services across London and the South East. As the organisation continues to grow, they are looking to strengthen their quality, governance and compliance functions through the appointment of a Quality Manager.
This is a senior leadership position providing strategic oversight of quality assurance, governance, patient safety and regulatory compliance. You will play a pivotal role in ensuring services remain safe, effective, caring, responsive and well-led, while helping to shape the organisation's future quality strategy and supporting its continued growth and development.
The Opportunity
As Quality Manager, you will provide strategic and operational leadership for quality, governance and patient safety across a growing provider of NHS community services. Working closely with the Medical Director and senior leadership team, you will lead the organisation's quality agenda, ensuring robust governance frameworks, regulatory compliance and continuous improvement activities are embedded across all service locations.
You will lead an established Quality Team while working closely with operational teams, commissioners and regulators to ensure services consistently demonstrate safe, effective, caring, responsive and well-led practice. With responsibility for quality strategy, clinical governance, patient safety and regulatory assurance, this role offers genuine scope to influence organisational performance and shape the future direction of quality across the business.
Key Responsibilities
- Lead the organisation's quality, governance and patient safety agenda, ensuring services consistently meet CQC Fundamental Standards, contractual requirements and regulatory expectations.
- Evaluate service quality and regulatory compliance through routine site visits, audits and assurance reviews.
- Manage, develop and support the Quality Team, providing leadership, performance management and development opportunities across the function.
- Oversee clinical governance systems, including audits, clinical effectiveness programmes, policy review, quality reporting and organisational assurance processes.
- Lead patient safety activities, including PSIRF implementation, incident management, investigations, learning responses, Duty of Candour compliance and risk reduction initiatives.
- Maintain oversight of complaints, safeguarding, health and safety, workforce compliance, risk registers and quality assurance processes, ensuring effective actions are implemented and sustained.
- Act as the organisational lead for CQC compliance and inspection readiness, coordinating regulatory inspections, commissioner reviews and improvement plans.
About You
- Minimum five years' NHS experience within a GP practice, hospital, community healthcare provider or care home environment.
- Degree qualified or hold a Level 7 qualification.
- Significant experience in quality, governance, patient safety or compliance roles within clinical settings.
- Experience leading investigations, audits, quality improvement initiatives and assurance processes.
- Sound knowledge of HACCP, risk management and incident investigation methodologies.
- Proven leadership experience with the ability to develop, motivate and manage teams.
- Excellent stakeholder management and communication skills.
- Certification in quality management preferable.
Salary & Benefits
- Basic salary of £55,000.
- 28 days annual leave.
- Paid training and development opportunities to support career progression.
- Blue Light Card discounts.
- Flexible working arrangements.
- Free breakfast every Wednesday.
- Complimentary drinks every Thursday.
- In-house challenges with gift card rewards.
- Hybrid working with approximately three days on-site and two days working from home.
Location
Croydon | Hybrid Working. Commutable from Bromley, Sutton, Redhill, Reigate, Orpington, Caterham and the surrounding areas. Three days based in the office with two days working from home, plus visits to clinic locations when required.
Referrals
We offer a £500 voucher for every successful recommendation or referral.
Quality Manager in Croydon employer: Compass Associates
Compass Associates is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Wokingham. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a mission-driven team dedicated to transforming healthcare operations. Join us to make a meaningful impact in a supportive environment that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager in Croydon
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Compass Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Compass Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Compass Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Manager in Croydon
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Compass Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Compass Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Compass Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Compass Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Compass Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Compass Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
