At a Glance
- Tasks: Provide emotional support and guidance to callers in distress through a helpline.
- Company: Leading Employee Assistance Programme provider with a supportive culture.
- Benefits: Competitive salary, comprehensive training, 25 days leave, and company incentives.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by helping individuals navigate their mental health challenges.
- Qualifications: Level 4 Diploma in Counselling and excellent communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Newly Qualified Helpline Counsellor – Office Based
Location: Hinckley
Hours: 37.5 hrs/week
Salary: £28,000 plus excellent benefits
Remit
Compass Associates is proudly working with the leading Employee Assistance Programme provider to recruit for newly qualified Counsellors to join their graduate training programme in Hinckley. Upon joining, you'll complete a comprehensive five-week induction programme, giving you the knowledge, skills and confidence to use the internal systems, navigate a range of clinical scenarios and provide safe, effective support to helpline callers.
This is a fast-paced role which is based within their Helpline Division, providing compassionate, safe, in-the-moment emotional support and guidance to callers experiencing emotional distress or a mental health crisis. During each call, you will conduct clinical and risk assessments, provide appropriate advice and signposting to relevant services and professionals, and maintain accurate clinical records. Following successful completion of the six-month Graduate Programme, you will be promoted to the role of Wellbeing Counsellor. Alongside your helpline responsibilities, you will have protected time each week to manage a small caseload of clients, delivering one-to-one counselling sessions.
Location
The role is based full time in Hinckley so is commutable from Leicester, Loughborough, Melton Mowbray, Coalville, Nuneaton, Rugby, Leamington Spa, Lutterworth, Atherstone, Bedworth, Coventry, Tamworth and surrounding towns.
Benefits
- Comprehensive, supportive graduate training programme
- Monthly clinical supervision
- 25 days annual leave plus bank holidays
- Day off for your birthday
- Company pension
- Life insurance
- Company sick pay
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employment Assistance Programme
- Company incentives and monthly social events
- Free use of the onsite gym
- Further training and CPD opportunities
Essential Criteria
- Level 4 Diploma in Counselling
- A minimum of 150 counselling hours
- Registered member of the BACP or equivalent
- High level of computer literacy, including on the phone and online CRM systems
- Excellent communication and customer service skills, with the resilience, drive and passion to support individuals in distress.
- Experience working in a telephone-based or helpline role would be highly advantageous
- Previous experience working with individuals who are high risk or with suicidal ideation
Interview Process
As part of the recruitment process, you will be required to attend the Graduate Programme Open Day on 21st July, where you will hear from current Counsellors, Counselling Managers and the Head of Counselling, take part in group activities and practical scenarios, and complete either a one-to-one or group interview.
Contact Details
If you would like to be considered for this exciting opportunity, please contact Lynette Robb directly on 0161 509 0419 or email an updated CV to lrobb@compassltd.co.uk.
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £500 voucher or charity donation for a successful recommendation.
