Head of Clinical Services (Maternity Cover) - Digital Health in City of London, London

£70,000-£75,000 plus Wellness Days, Learning Budget, Travel Allowance & More

Full-Time, 12 Month Fixed Term Contract

Hybrid, London Bridge

The Client

Compass Associates are proud to be exclusively partnering with one of the UK & Europe’s leading providers of employee healthcare benefits, supporting underserved areas of healthcare through an innovative digital platform. Our client’s mission is to make personal healthcare more accessible, inclusive and human for all individuals, regardless of gender, sexual orientation, age, or relationship status. Their comprehensive healthcare offering bridges the gap between traditional private medical insurance and general practice care, providing holistic support across fertility and family forming, maternity and infant care, menopause, women’s and men’s reproductive health, neurodiversity, mental wellbeing and lifestyle health.

Following significant investment, acquisition activity and continued growth, the business is entering an exciting new phase of expansion and is now seeking a Head of Clinical Services (Maternity Cover) to lead and oversee their growing Clinical Services function.

The Role

This is an exciting opportunity to join a fast-growing health-tech organisation that is making a genuine impact on people’s lives. The clinical team is made up of highly knowledgeable, compassionate and accredited professionals who specialise across a wide range of healthcare pathways. As the Head of Clinical Services, you will oversee the day-to-day operations of the organisation’s virtual clinic, ensuring clinical excellence, patient safety and operational efficiency across all pathways. You will lead the Clinical Services team, providing expert guidance, mentorship and leadership while helping to build and scale robust clinical systems and processes. The clinical team is often the first point of contact for patients navigating sensitive and complex healthcare journeys, making this a highly visible leadership role within the organisation. You will play a key role in ensuring high-quality patient experiences while maintaining professional and regulatory standards across all clinical operations. This role requires a proactive and adaptable healthcare leader who is comfortable operating within a fast-paced digital health environment. You will work collaboratively across multiple business functions, including Product, Sales, Marketing and Operations, while also managing relationships with external partners and providers. You will report directly into the Executive Director and work closely alongside the Medical Director, Patient Advisors and wider operational teams.

Key Responsibilities

• Clinical & Operational Leadership: Lead the day-to-day delivery of high-quality clinical care across the virtual clinic, ensuring safe, seamless and patient-centred journeys.
• Manage and support a multidisciplinary clinical team through regular 1:1s, appraisals, mentoring and performance reviews.
• Provide guidance and oversight on complex clinical cases across all healthcare pathways.
• Define and maintain clear clinical guard rails, scopes of practice and governance frameworks.
• Monitor team performance and patient outcomes using data-driven insights to identify opportunities for improvement and service development.
• Ensure clinical documentation is accurate, timely and compliant with GDPR and professional standards.
• Support workforce planning, rota management and workflow optimisation to ensure efficient service delivery.
• Oversee recruitment, onboarding and induction of new clinical team members in partnership with the People team.
• Optimise the use of digital systems and patient management platforms to support scalability and operational efficiency.
• Support the launch and ongoing management of new clinical pathways in collaboration with the Medical Director.

Stakeholder & Service Development Responsibilities:

• Build and maintain strong relationships with partner clinics, diagnostic providers and external stakeholders across the UK.
• Collaborate with wider departments including Product, Marketing and Sales to provide clinical expertise and insights.
• Contribute to the development and delivery of educational resources, webinars and health education sessions.
• Act as a clinical representative within the business, supporting internal education and strategic projects.
• Ensure the organisation remains compliant with evolving healthcare legislation, regulatory standards and certifications including ISO and CQC requirements.
• Support the continuous improvement of digital tools, clinical processes and patient services.

Requirements

• Minimum of 5 years’ experience within a clinical leadership, clinical operations, clinic management or head of service role.
• Valid professional registration with a relevant governing body such as NMC or equivalent.
• Strong experience managing multidisciplinary healthcare teams within fast-paced clinical environments.
• Broad understanding of healthcare pathways including fertility, reproductive health, menopause, maternity care, neurodiversity, mental health and/or lifestyle health.
• Excellent leadership skills with the ability to mentor, develop and performance manage clinical professionals.
• Strong understanding of scope of practice, clinical governance and risk management within digital healthcare settings.
• Experience managing day-to-day clinical operations including workforce planning, scheduling and workflow optimisation.
• Confident using patient management systems, digital healthcare platforms and Microsoft Office.
• Strong communication skills with the ability to explain complex clinical concepts to both clinical and non-clinical stakeholders.
• Experience delivering patient consultations, case management and health education sessions.
• Highly organised with exceptional attention to detail and the ability to thrive within a scaling organisation.
• Solid understanding of UK healthcare legislation, GDPR, ISO and CQC standards.
• Committed to ongoing professional development and continuous learning.
• Previous experience within digital health or virtual clinical settings would be advantageous but not essential.

Salary & Benefits

In return, there is a competitive salary up to £75,000 on offer, which could be negotiated dependent on experience, alongside an excellent benefits package including:

• Hybrid working (3 days in office, 2 from home).
• 25 days holiday + bank holidays + 3 wellbeing days per year.
• Monthly travel allowance.
• Generous annual learning budget.
• Healthcare cash plan.
• EMI share options scheme.
• Discounted reproductive health services.
• Enhanced policies for fertility, menopause, maternity/paternity, and more.
• Regular team socials and a supportive, purpose-led culture.

Recommendations

Compass Associates Ltd is acting as a recruitment consultancy for this fixed-term vacancy; we offer £500 vouchers of your choice for each successful recommendation/referral.

Contact Details

If you would like to be considered for this exciting opportunity, please click to apply or email an updated CV to rsmith@compassltd.co.uk