At a Glance
- Tasks: Provide compassionate clinical support and guidance to patients on their healthcare journeys.
- Company: Leading health-tech provider focused on inclusive and accessible healthcare.
- Benefits: Competitive salary, hybrid work, wellness days, learning budget, and travel allowance.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Join a mission-driven team making a real impact in diverse healthcare areas.
- Qualifications: 2+ years in relevant healthcare fields and strong communication skills.
The predicted salary is between 40000 - 55000 € per year.
£40,000–£55,000 plus Wellness Days, Learning Budget, Travel Allowance & More
Full-Time, Permanent Hybrid, London
The Client
Compass Associates are proud to be exclusively partnering with one of the UK & Europe’s leading providers of employee healthcare benefits, supporting underserved areas of healthcare through an innovative digital platform. Our client’s mission is to make personal healthcare more accessible, inclusive and human for all individuals, regardless of gender, sexual orientation, age, or relationship status. Their comprehensive healthcare offering bridges the gap between traditional private medical insurance and general practice care, providing holistic support across fertility and family forming, maternity and infant care, menopause, women’s and men’s reproductive health, neurodiversity, mental wellbeing and lifestyle health.
Following significant investment and continued growth, the business is entering an exciting new phase of expansion and is now seeking an experienced Clinical Advisor to join their growing Clinical Services team.
The Role
This is an exciting opportunity to join a fast-growing health-tech organisation that is making a genuine impact on people’s lives. The clinical team is made up of highly knowledgeable, compassionate and accredited professionals who specialise across a wide range of healthcare pathways. As a Clinical Advisor, you will act as the primary clinical point of contact for patients navigating complex and often sensitive healthcare journeys. You will provide evidence-based guidance, emotional support and clinical navigation to help patients better understand their options and make informed decisions regarding their care.
Although this role may centre around your specialist area of expertise — such as fertility, menopause, men’s health, neurodiversity, mental health, lifestyle health (including weight management) or reproductive health — you will work within a multi-disciplinary environment and receive cross-training to support patients across all clinical pathways. This is a dynamic and patient-facing position suited to someone who is proactive, compassionate and comfortable working within a fast-paced digital healthcare environment. You will report into the Head of Clinical Services and work closely alongside the Medical Director, Patient Advisors and wider operational teams.
Key Responsibilities
- Clinical Responsibilities:
- Conduct virtual discovery consultations within your specialist area, helping patients understand investigations, treatment pathways and next steps
- Act as a first point of contact for patient enquiries across multiple healthcare pathways
- Interpret and explain clinical results, treatment plans and follow-up options in clear, patient-friendly language
- Provide empathetic, clinically informed support to individuals navigating sensitive healthcare journeys
- Signpost patients to additional clinical specialists and resources where appropriate
- Respond to app-based and email enquiries in a professional, timely and patient-centred manner
- Maintain accurate clinical documentation and uphold high standards of confidentiality and safeguarding
- Support patients before, during and after treatment journeys to ensure continuity of care
- Operational Responsibilities:
- Act as a subject matter expert within your specialist pathway, supporting colleagues with complex clinical queries
- Collaborate with partner clinics and diagnostic providers to ensure a seamless patient experience
- Contribute to the development and optimisation of digital tools and patient services
- Create educational resources, deliver webinars and facilitate health education sessions
- Work collaboratively with the wider clinical and operational teams to support day-to-day service delivery
Requirements
- Valid professional registration with a relevant governing body (NMC, HCPC, BACP, UKCP or equivalent)
- Minimum of 2 years’ specialist experience in one or more of the following areas: Fertility / Family Forming, Menopause, Men’s or Women’s Reproductive Health, Neurodiversity, Mental Health, Infant / Paediatric Care, Lifestyle Health / Weight Management
- Proven experience conducting patient-facing consultations
- Strong communication skills with the ability to explain complex clinical information clearly and empathetically
- Confident using digital systems, Microsoft Office and patient management platforms
- Comfortable working in a fast-paced digital healthcare environment
- Proactive and adaptable approach to learning across multiple clinical pathways
- Previous experience within digital health or virtual clinical settings would be advantageous but not essential
- Clinical interest or exposure to wider reproductive or wellbeing pathways
- Committed to ongoing professional development and continuous learning
Salary & Benefits
In return, there is a competitive salary of up to £55,000 dependent on experience, alongside an excellent benefits package including:
- Hybrid working (3 days in office, 2 from home)
- 25 days holiday + bank holidays
- 3 wellbeing days per year
- Monthly travel allowance
- Generous annual learning budget
- Healthcare cash plan
- EMI share options scheme
- Discounted reproductive health services
- Enhanced policies for fertility, menopause, maternity/paternity, and more
- Regular team socials and a supportive, purpose-led culture
Recommendations
Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy; we offer £500 vouchers of your choice for each successful recommendation/referral.
Contact Details
If you would like to be considered for this exciting opportunity, please click to apply or email an updated CV to rsmith@compassltd.co.uk
Locations
Clinical Advisor – Fertility / Men’s & Women’s Health / Mental Health / Neurodiversity / Lifestyle Health in City of London, London employer: Compass Associates
Join a pioneering health-tech organisation in London that is dedicated to making personal healthcare more accessible and inclusive. With a strong focus on employee wellbeing, the company offers a supportive work culture, generous benefits including wellness days and a learning budget, and ample opportunities for professional growth within a compassionate and dynamic clinical team. This role not only allows you to make a meaningful impact on patients' lives but also provides a collaborative environment where your expertise will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Advisor – Fertility / Men’s & Women’s Health / Mental Health / Neurodiversity / Lifestyle Health in City of London, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities in clinical advisory roles. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the latest trends in fertility, mental health, and lifestyle health. We want you to be able to discuss how you can make a real impact in these areas during your interview.
✨Tip Number 3
Showcase your empathy and communication skills! In your interviews, share examples of how you've supported patients through sensitive healthcare journeys. This will highlight your fit for a role that requires compassion and understanding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Clinical Advisor – Fertility / Men’s & Women’s Health / Mental Health / Neurodiversity / Lifestyle Health in City of London, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Clinical Advisor role. Highlight your relevant clinical experience, especially in areas like fertility, mental health, or neurodiversity, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about making healthcare more accessible and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Communication Skills:As a Clinical Advisor, clear communication is key. In your application, demonstrate how you've effectively communicated complex information in a patient-friendly way. We love seeing examples of empathy and clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our mission to improve personal healthcare.
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on the latest trends and best practices in fertility, mental health, and neurodiversity. Being able to discuss recent developments or case studies will show that you're not just knowledgeable but also passionate about your field.
✨Practice Empathy
As a Clinical Advisor, you'll be dealing with sensitive topics. Practise how to communicate complex clinical information in a clear and empathetic way. Role-playing with a friend can help you refine your approach and ensure you come across as compassionate during the interview.
✨Showcase Your Digital Skills
Since this role is in a fast-paced digital healthcare environment, be prepared to discuss your experience with digital systems and patient management platforms. Highlight any specific tools you've used and how they improved patient care or streamlined processes.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company's mission and how they support their employees' professional development. This shows that you're genuinely interested in the role and aligns with their values of making healthcare more accessible and inclusive.
