At a Glance
- Tasks: Provide emotional support via helpline calls and conduct clinical assessments.
- Company: Leading national provider of Employee Assistance Programmes focused on wellbeing.
- Benefits: 33 days annual leave, health cash plan, and flexible working arrangements.
- Other info: Join a values-led culture with opportunities for professional development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Post Graduate Diploma in Counselling and EAP experience preferred.
The predicted salary is between 32000 - 32000 £ per year.
Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.
Key Responsibilities
- Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
- Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
- Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
- Achieve individual and team performance goals.
- Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
- Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.
Skills & Experience
- Post Graduate Diploma in Counselling and/or Psychotherapy.
- Registered member of a professional body such as BACP or equivalent.
- Previous EAP experience or experience working with a fast-paced environment/KPIs.
- Resilient, calm under pressure, and able to manage risk effectively.
- Excellent interpersonal, communication, and active listening skills.
Benefits
- A supportive, inclusive, and values-led working culture.
- 33 days annual leave including bank holidays, with the option to buy or sell additional days.
- Auto-enrolment pension scheme with enhanced employer contributions.
- Access to 24/7 EAP Counselling & GP helpline.
- Life assurance and group income protection.
- Health Cash Plan covering optical, dental, physio, and more.
- CPD support and funded training opportunities.
- Long service rewards and flexible working arrangements.
If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to . Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 vouchers of your choice for successful referrals following completion of probation.
Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted.
Remote EAP Helpline Counsellor in Chesterfield employer: Compass Associates
As a Remote EAP Helpline Counsellor with our esteemed client, you will join a leading national provider of Employee Assistance Programmes, renowned for its commitment to mental health and wellbeing. The company fosters a supportive and inclusive work culture, offering generous benefits such as 33 days of annual leave, enhanced pension contributions, and continuous professional development opportunities, making it an exceptional employer for those seeking meaningful and rewarding employment in the field of mental health support.
StudySmarter Expert Advice🤫
We think this is how you could land Remote EAP Helpline Counsellor in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for EAP roles and practice your responses. We recommend using role-play with a friend to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your passion for mental health! During interviews, share personal stories or experiences that highlight your commitment to providing compassionate care. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote EAP Helpline Counsellor in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your EAP experience and any relevant qualifications, like your Post Graduate Diploma in Counselling.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about mental health support. Share specific examples of how you've managed risk or provided emotional support in previous roles.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and concise. Use active language and demonstrate your interpersonal skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Compass Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of Employee Assistance Programmes and the specific services offered by the company. Familiarise yourself with common mental health issues and the types of support you can provide. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Remote EAP Helpline Counsellor, active listening is key. During the interview, demonstrate your listening skills by summarising what the interviewer says and responding thoughtfully. This not only shows your communication skills but also reflects your ability to connect with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage high-risk calls or handle difficult situations. Think of examples from your past experience where you've successfully navigated similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Resilience
The role requires someone who can stay calm under pressure. Be ready to discuss how you've managed stress in previous roles or during challenging situations. Highlight any techniques you use to maintain your composure and ensure caller safety, as this will resonate well with the interviewers.
