Business Manager – Brand New State-of-the-Art Hospital

Up to £55,000 DOE + Competitive Company Benefits

Oxford

Want to be a key part in the opening and success of a BRAND NEW and state of the art hospital? Compass Associates are proud to have exclusively partnered with Welbeck Health Partners for the opening of their brand-new hospital, boasting 12 specialties equipped with the latest technology and world-renowned consultants dedicated to delivering the best patient experience. Capitalising on the success of their London flagship hospital, their new site will offer a wide range of medical diagnostic and same-day minimally invasive services, including heart health, lung health, digestive health, ENT, endoscopy, and neurology.

This is a very exciting opportunity for an individual who wants to help to shape a growing, but established healthcare organisation. Welbeck Health Partners was founded by leading healthcare specialists from the UK and USA who shared a clear vision: to deliver better care and redefine what a healthcare organisation can be. Welbeck’s unique partnership model empowers clinicians to share in the success of the group while fostering a collaborative environment. It provides a framework for consistent patient pathways, quality assurance across partners, and smooth cross-referrals between specialties. Joining Welbeck means becoming part of a growing network of high-quality clinics and world-leading healthcare professionals. Welbeck are committed to creating a supportive, values-driven environment where their people can thrive. The company invests in its people, providing ongoing professional development, clear career progression, and the resources needed to excel.

If you’re looking to be part of a purpose-led organisation that is shaping the future of healthcare while fostering a culture of respect, teamwork, and shared success, we’d love to hear from you.

What is in it for you?

• Generous Annual Bonus Scheme
• Paid for park and ride
• Great work-life balance
• Professional registration paid for annually
• Personal Development Plan
• 27 Days Annual Leave + Bank Holidays
• Private Medical Insurance
• Eye Care
• Annual Flu Vaccines
• Private Pension
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme
• AND a range of policies supporting health and wellbeing

We are seeking an experienced and dynamic Senior Manager with exceptional interpersonal and leadership skills. This is a unique opportunity to play a key role in establishing and growing one of the most exciting developments within the Welbeck Health Partners network. You will work alongside leading consultants across multiple specialties to deliver outstanding patient care and operational excellence. As the centre develops and expands, this role offers significant scope for professional growth and the opportunity to contribute to shaping the future of premium healthcare delivery in the Oxfordshire region.

The post holder will be expected to support their team, department and centre to achieve the Welbeck Values in their day-to-day work. They will provide a responsive and efficient administrative service to meet the needs of the Business. You will be an effective decision maker, who is able to prioritise their own workload whilst responding to interruptions. The post holder will be able to deal with unpredictable work patterns and proactively deal with issues without reference to others.

Responsibilities:

• Overall responsibility for all business functions, including budget control, operational management of patient pathways, and billing/accounting.
• Line-manage the Front of House and Administration teams, including lead administrators, receptionists, billing staff, and clinical/consultant administrative teams.
• Promote a patient-centred approach, upholding exceptional customer service principles throughout the patient journey.
• Ensure all staff are appropriately inducted, trained, and supported with the necessary resources to perform effectively.
• Identify and address training and development needs for staff, ensuring performance appraisals and development plans are completed in line with policy.
• Recruit suitable candidates for Front of House, Administration, and clinical support roles as required.
• Support the Centre Director, Clinical Service Director and Operations Director in identifying new business opportunities, service redesign initiatives, and operational improvements focused on patient care.
• Use service improvement techniques, audit processes, and data analysis to monitor and enhance service delivery.
• Engage proactively with service users, clinical teams, and key stakeholders to ensure feedback informs service planning and continuous improvement.
• Assist in implementing and maintaining clinical governance, complaints, and risk management processes, monitoring compliance with regulatory standards and best practice.
• Support clinical staff in root cause analyses of complaints, incidents, and operational issues, ensuring timely resolution and learning.
• Collect, interpret, and report on data relating to service performance, patient satisfaction, and operational efficiency, recommending corrective actions as necessary.
• Ensure appropriate administrative and operational coverage in line with service needs, including contingency planning.
• Oversee debt collection reporting and management, working with internal teams and external agencies to optimise financial performance.
• Adopt a data-driven approach to decision-making to improve services objectively and effectively.
• Develop and maintain effective communication channels across teams to foster collaboration, engagement, and a high-performing work culture.
• Ensure compliance with HR, health.