Operations Manager – National PCN Network
Location: Bradford City Centre (Hybrid - 3 days on site)
Salary: £60,000 per annum + Performance Bonus
Hybrid | Full-Time | Permanent | Monday to Friday
Do you have the resilience, drive, and structure to manage large clinical teams in primary care networks?
This award-winning healthcare organisation is scaling rapidly across the UK, partnering with NHS Primary Care Networks (PCNs) to deliver innovative pharmacy-led services that reduce pressure on GPs and improve patient outcomes. They are now looking for a proactive and organised Operations Manager to lead a portfolio of up to 40-50 clinical professionals, including pharmacists and pharmacy technicians.
The Role:
You’ll be responsible for the day-to-day operational leadership of a national high-volume workforce, ensuring compliance, performance, and client satisfaction across multiple GP and PCN settings.
Reporting directly to the COO, this role will be varied, demanding, and critical to the organisation’s continued growth.
Key Responsibilities:
- Operationally manage a team of approx. 40 clinical staff across multiple PCN sites
- Oversee service delivery, compliance, and rota/leave management with support from virtual assistants
- Manage queries, complaints, and errors, ensuring appropriate action and resolution
- Track and report on KPIs (e.g. include complaints and error handling, annual leave tracking, patient/surgery feedback, meeting notes)
- Present formal service reviews to GP surgeries and PCN clients
- Support onboarding, training compliance, CPD and development plans
- Conduct regular staff meetings, maintain team engagement and ensure clear communication
- Contribute to internal process improvements and organic service growth
- Act as a key link between clinical teams and central support functions
- Operate in a fast-paced, high-volume environment requiring structure, flexibility, and hands‑on leadership
Ideal Candidate Profile:
- Experience managing large clinical or multidisciplinary teams (ideally 30–50 people)
- Strong operational background within primary care, PCNs or ICBs (essential)
- Comfortable working in non-hybrid roles with on-site responsibilities
- Resilient and highly organised; thrives under pressure and rapid change
- Able to work at pace while remaining detail-focused and people-oriented
- Confident presenting performance data and outcomes to clients and stakeholders
- Strong understanding of NHS operational frameworks and PCN models
- Familiarity with EMIS / SystmOne is desirable
Why Join?
- £60,000 per annum + Performance Bonus
- 25 days holiday + bank holidays
- Defined career path with opportunity to step into senior leadership
- Highly supportive senior leadership and peer network
- Access to employee perks including wellbeing resources and retail/travel discounts
- Chance to contribute to one of the UK’s fastest-growing primary care providers
Operations Manager – National PCN Network in Bradford employer: Compass Associates
Compass Associates is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Wokingham. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a mission-driven team dedicated to transforming healthcare operations. Join us to make a meaningful impact in a supportive environment that values your contributions and encourages you to thrive.
