At a Glance
- Tasks: Lead and manage a large clinical team in a fast-paced healthcare environment.
- Company: Award-winning healthcare organisation partnering with NHS Primary Care Networks.
- Benefits: £60k salary, performance bonus, 25 days holiday, and employee perks.
- Other info: Opportunity for career growth and access to wellbeing resources.
- Why this job: Make a real impact in primary care while advancing your career in a supportive environment.
- Qualifications: Experience managing large teams in primary care and strong operational skills.
The predicted salary is between 60000 - 60000 £ per year.
Location: Bradford City Centre (Hybrid - 3 days on site)
Salary: £60,000 per annum + Performance Bonus
Hybrid | Full-Time | Permanent | Monday to Friday
Do you have the resilience, drive, and structure to manage large clinical teams in primary care networks? This award-winning healthcare organisation is scaling rapidly across the UK, partnering with NHS Primary Care Networks (PCNs) to deliver innovative pharmacy-led services that reduce pressure on GPs and improve patient outcomes. They are now looking for a proactive and organised Operations Manager to lead a portfolio of up to 40-50 clinical professionals, including pharmacists and pharmacy technicians.
The Role:
- You’ll be responsible for the day-to-day operational leadership of a national high-volume workforce, ensuring compliance, performance, and client satisfaction across multiple GP and PCN settings.
- Reporting directly to the COO, this role will be varied, demanding, and critical to the organisation’s continued growth.
Key Responsibilities:
- Operationally manage a team of approx. 40 clinical staff across multiple PCN sites
- Oversee service delivery, compliance, and rota/leave management with support from virtual assistants
- Manage queries, complaints, and errors, ensuring appropriate action and resolution
- Track and report on KPIs (e.g. include complaints and error handling, annual leave tracking, patient/surgery feedback, meeting notes)
- Present formal service reviews to GP surgeries and PCN clients
- Support onboarding, training compliance, CPD and development plans
- Conduct regular staff meetings, maintain team engagement and ensure clear communication
- Contribute to internal process improvements and organic service growth
- Act as a key link between clinical teams and central support functions
- Operate in a fast-paced, high-volume environment requiring structure, flexibility, and hands-on leadership
Ideal Candidate Profile:
- Experience managing large clinical or multidisciplinary teams (ideally 30–50 people)
- Strong operational background within primary care, PCNs or ICBs (essential)
- Comfortable working in non-hybrid roles with on-site responsibilities
- Resilient and highly organised; thrives under pressure and rapid change
- Able to work at pace while remaining detail-focused and people-oriented
- Confident presenting performance data and outcomes to clients and stakeholders
- Strong understanding of NHS operational frameworks and PCN models
- Familiarity with EMIS / SystmOne is desirable
Why Join?
- £60,000 per annum + Performance Bonus
- 25 days holiday + bank holidays
- Defined career path with opportunity to step into senior leadership
- Highly supportive senior leadership and peer network
- Access to employee perks including wellbeing resources and retail/travel discounts
- Chance to contribute to one of the UK’s fastest-growing primary care providers
For a confidential discussion, contact Tom Fitch or send your CV to Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy.
Referral Bonus: Recommend someone for this role and receive £200 in John Lewis vouchers when they’re successfully placed.
Operations Lead for National PCN Network | Hybrid, £60k+ in Bradford employer: Compass Associates
Compass Associates is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Wokingham. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a mission-driven team dedicated to transforming healthcare operations. Join us to make a meaningful impact in a supportive environment that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead for National PCN Network | Hybrid, £60k+ in Bradford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Compass Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Compass Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Compass Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Lead for National PCN Network | Hybrid, £60k+ in Bradford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Compass Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Compass Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Compass Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Compass Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Compass Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Compass Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
