Location: South London
Hours: Full-time (37.5 hours)
Contract: Permanent
Compass Associates are partnering with a growing two-site GP practice in South London to appoint an experienced Assistant Practice Manager.
This is an excellent opportunity to play a key part in the day-to-day running of a busy two-site practice. We are looking to speak to capable leaders who can combine strong team leadership with sound governance knowledge and a genuine commitment to patient access and experience.
If you are passionate about running high-quality primary care operations and want to develop your management career, we would love to hear from you.
The Role
Key responsibilities will include:
- Coordinating daily operations, including opening and closing, reception and admin capacity, appointment workflows, handovers and cross-site cover.
- Holding documented one-to-ones with the Reception Manager, setting priorities and standards, and giving constructive feedback to non-clinical staff.
- Managing workforce administration, including rotas, leave, sickness, inductions, mandatory training, probation reviews and appraisals.
- Monitoring phone and online demand, AccuRx workflows and booking processes, and overseeing the administrative side of triage.
- Overseeing administration quality across registrations, document processing, workflow queues, and prescription and referral administration.
- Overseeing non-clinical monitoring of QOF, CPMS and Local Commissioned Services, maintaining dashboards and exception reports, and reconciling activity against claims and payments.
- Working with the Quality Assurance team on complaint investigations, resolutions and learning, and leading delegated improvement projects.
- Maintaining compliance calendars, risk assessments, audit logs and action trackers to keep the practice inspection-ready for CQC.
- Coordinating IPC, cleaning, health and safety, fire and legionella evidence, and contractor liaison.
- Using EMIS Web, AccuRx, Docman and telephony, and supporting IT issues and access requests. This is an area where the practice particularly wants to add strength.
- Providing on-site management cover during absences, within agreed limits.
About You
The opportunity would suit an experienced GP practice administrator or reception/practice manager ready to step into an assistant management role, or an existing assistant manager looking for a larger, multi-site position.
To be considered, you will have:
- Substantial GP practice or NHS primary care administration experience.
- Experience supervising teams, workflows and rotas, including managing a team lead or Reception Manager.
- A solid understanding of patient access, confidentiality, safety escalation and delegation boundaries.
- Governance knowledge, including policies and CQC.
- Confident IT skills, with Microsoft 365 and clinical admin systems.
Location
This is a full-time position based across two sites in South London.
Salary & Benefits
- 28 days annual leave.
- Additional training to further your career (paid for).
- Flexible hours.
- Quarterly team incentives.
- In-house challenges with gift card prizes.
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Assistant Practice Manager employer: Compass Associates
Compass Associates is an exceptional employer, offering a unique opportunity for Aesthetic Nurse Prescribers to thrive in a prestigious private clinic located in the heart of Central London. With a focus on work-life balance through a 4-day week, competitive earnings, and a commitment to professional growth, employees can expect a supportive and dynamic work culture that values their contributions and fosters long-term career advancement.
