ER Partner - 12 months FTC in Peterborough

Plays a key role in embedding our values, behaviours and culture through the management and effective resolution of employee relations cases and the delivery of organisational change activity. Responsible for managing ER cases, disputes and grievances promptly and in line with policies, employment legislation, and risk appetite. Supports organisational design and change projects by providing clear ER advice, practical guidance and hands-on case management support, helping to maintain a positive working environment and minimise disruption.

Responsibilities

• Using a case management approach, manage ER cases from initial referral through to resolution, ensuring timely progress, accurate documentation and appropriate risk management.
• Manage a range of ER cases, including grievance, disciplinary, capability, performance management, sickness absence, appeals and workplace conflict.
• Provide advice and coaching to people managers on ER policies, procedures and best practice.
• Support the ER & Wellbeing Manager with complex or higher-risk ER cases, ensuring prompt resolution and compliance with policy and employment law.
• Identify and escape high-risk or complex matters, providing clear summaries, recommendations and options.
• Support organisational design and change projects, including consultation processes, colleague meetings, documentation and implementation activity.
• Act as an HR representative in ER and change meetings, ensuring conversations are handled fairly, consistently and sensitively.
• Prepare ER and change documentation, including invite letters, outcome letters, consultation materials, meeting notes and case summaries.
• Maintain strong relationships with colleagues, people managers, senior stakeholders and HR colleagues, offering practical and proactive ER support.
• Support the resolution of workplace conflict, helping to ensure fair treatment of colleagues and positive working relationships.
• Respond to ER queries, offering timely advice and ensuring compliance with policies, employment legislation and agreed service levels.
• Maintain accurate case records, including case logging, document management and grievance tracking through the case management system.
• Analyse ER case trends and metrics, identifying themes and opportunities for manager education, policy improvement or proactive intervention.
• Contribute to ER projects and continuous improvement activity, including process improvements, policy updates, templates and guidance materials.
• Support delivery of manager training on ER topics such as disciplinary, grievance, performance management, sickness absence and relevant employment law.
• Collaborate with wider HR teams to address organisational issues impacting ER, colleague experience and business change.

Qualifications

• Experience managing ER cases, including grievance, disciplinary, capability, performance management and sickness absence.
• Experience supporting organisational change, consultation or restructuring activity.
• Good working knowledge of UK employment law and ER best practice.
• Ability to provide clear, practical and balanced advice to people managers and stakeholders.
• Strong organisational and time management skills, with excellent attention to detail.
• Strong written and verbal communication skills, including the ability to produce accurate case notes, letters and meeting documentation.
• Ability to build trusted relationships with stakeholders and coach managers through ER processes.
• Good judgement and decision-making skills, including the ability to identify and escape risk.
• Investigation experience would be beneficial.
• Level 5 CIPD qualified or working towards, or equivalent experience.

About the Company

At Compare the Market, we’re a purpose-driven business powered by tech and AI, building high-performing, results-driven teams with the skills, mindset and ambition to deliver outcomes at pace. We create an environment that encourages authenticity, growth and direct impact on customers. We believe diverse teams make better decisions, and we’re committed to an inclusive workplace where everyone feels empowered to grow, contribute and thrive.