Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hardware and software support to 1000 customers across multiple sites.
- Company: Join a mission-driven company focused on simplifying financial decision-making for everyone.
- Benefits: Enjoy hybrid working, generous holiday allowance, private healthcare, and more perks.
- Why this job: Be part of a creative, inclusive culture that celebrates innovation and personal growth.
- Qualifications: Strong experience with Windows, Mac, iOS, Android, and customer support is essential.
- Other info: Work with cutting-edge technologies and have the autonomy to drive your career.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Enterprise Services Support Analyst role at Compare the Market.
Enterprise Services Support Analyst
Function: Technology
Location: London, Peterborough
Curious about what’s next? So are we. Join Compare the Market and help to make financial decision making a breeze for millions.
At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.
We’ve carved a meerkat-shaped niche and we’re looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you’ll fit right in.
What You’ll Be Doing
- Respond to support requests deskside, by phone, email & instant message within service level targets.
- Appropriately document all activity for support requests.
- Document fixes in the knowledge base.
- Procure new desktops, laptops, phones, tablets & accessories.
- Lead projects to improve the quality of our workplace technology services.
- Proactively improve processes, software, systems and automate common activities.
- Ensure that standards/processes are followed and write relevant documentation.
- Ensure that tasks are completed to a high standard and according to service level targets.
- Assist 3rd line support teams to resolve issues.
- Work across an exciting variety of systems, including Windows, Mac, iOS, Android, Office365, Conference Room Systems & Voice Systems
What We’re Looking For
- Strong experience of windows, mac, iOS & Android
- Strong experience of Active Directory, Office 365 & MDM
- Strong experience of operational support direct to customers
- Strong communication and collaboration skills
- Good experience of providing/training to customers
- Good experience of collaborating to resolve re-occurring issues
- Good experience using automation to resolve repetitive tasks
- Passionate about great customer outcomes
- Experience supporting Senior Management & C-Suite
Why Compare the Market?
We’re a business built for pace and performance. Here, you’ll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress.
We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.
If you’re ready to stretch yourself, raise the bar, and grow with a team that’s serious about performance, innovation, and purpose, we’d love to hear from you.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Software Development
Referrals increase your chances of interviewing at Compare the Market by 2x
#J-18808-Ljbffr
Enterprise Services Support Analyst employer: Compare the Market
Contact Detail:
Compare the Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Services Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Mac, iOS, Android, and Office 365. Having hands-on experience or even personal projects that showcase your skills with these systems can set you apart during the interview process.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of how you've successfully troubleshot hardware and software issues in the past. Be ready to discuss specific scenarios where you improved processes or automated tasks, as this aligns with the role's focus on enhancing workplace technology services.
✨Tip Number 3
Showcase your communication and collaboration skills by thinking of instances where you've worked effectively with teams or trained customers. Being able to articulate your experiences in these areas will highlight your fit for a role that requires strong interpersonal skills.
✨Tip Number 4
Research the company culture and values, particularly their emphasis on creativity and inclusivity. Prepare to discuss how your personal values align with theirs and how you can contribute to their mission of making financial decision-making easier for everyone.
We think you need these skills to ace Enterprise Services Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hardware and software support. Emphasise your skills with Windows, Mac, iOS, and Android, as well as any experience with Active Directory and Office 365.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to the company's mission of making financial decision-making easier. Mention specific examples of how you've improved processes or resolved issues in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to collaborate effectively with colleagues and customers. Highlight any experience in training or supporting users.
Highlight Your Problem-Solving Abilities: Discuss your experience in troubleshooting and resolving technical issues. Include any instances where you've used automation to improve efficiency or reduce repetitive tasks, as this aligns with the company's focus on innovation.
How to prepare for a job interview at Compare the Market
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows, Mac, iOS, and Android during the interview. Be prepared to discuss specific troubleshooting scenarios you've handled and how you resolved them, as this role requires strong operational support skills.
✨Demonstrate Communication Skills
Since you'll be interacting with a diverse range of colleagues, it's crucial to showcase your communication and collaboration skills. Share examples of how you've effectively communicated technical information to non-technical users or collaborated with teams to resolve issues.
✨Emphasise Customer-Centric Approach
This role is all about great customer outcomes, so be ready to discuss your passion for customer service. Provide examples of how you've gone above and beyond to ensure customer satisfaction and how you handle support requests efficiently.
✨Prepare for Process Improvement Discussions
The company values innovation and process improvement, so think about any past experiences where you've automated tasks or improved processes. Be ready to share your ideas on how you could contribute to enhancing the quality of workplace technology services.