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- Tasks: Lead Service Management activities to ensure top-notch customer service and process efficiency.
- Company: Join Compare the Market, a company dedicated to simplifying financial decisions for everyone.
- Benefits: Enjoy hybrid working, generous holidays, private healthcare, and personal development opportunities.
- Why this job: Be part of a creative, inclusive culture that values your unique skills and ideas.
- Qualifications: Experience in IT Operations or Service Management with strong analytical and communication skills required.
- Other info: Opportunity to coach others and engage in continuous improvement initiatives.
The predicted salary is between 43200 - 72000 £ per year.
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Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.
We’d love you to be part of our journey.
As the Senior Service Delivery Analyst, you will act as a key point for CtMs Service Management activities to ensure that we provide a first-class service to our customers. You will ensure our processes meet the needs of the business by applying a \’value first\’ principle and reviewing them regularly. You will analyze data, identify trends, and provide insights to drive improvements.
Everyone is welcome.
We foster a culture of creativity, passion, continuous improvement, and celebration of wins. We are an inclusive workplace where employees can bring their authentic selves. We welcome candidates with diverse skills, experiences, and ideas, and don’t expect you to tick all boxes but to bring what makes you great for this role.
What You’ll Be Doing
- Shape, deliver, and maintain the Service Management roadmap aligned with business needs and strategic goals.
- Define, document, and promote core Service Management processes, including Incident, Problem, Change, and Release Management.
- Champion a culture of continual service improvement, recommending and implementing efficiencies, resilience, and reliability enhancements.
- Support major incident management, including stakeholder communication and coordination.
- Coach and mentor Service Management Analysts for their professional growth.
- Generate monthly service reports with trend and performance analysis.
- Increase process maturity by engaging and educating stakeholders.
- Support out-of-hours incident management on a rota basis.
What We’d Like To See From You
- Experience in IT Operations or Service Management.
- Proven knowledge of ITIL-aligned processes, especially Incident, Problem, Change, and Release Management.
- Strong stakeholder management and communication skills.
- Analytical skills to turn data into actionable insights.
- Ability to coach others and promote best practices.
- ITIL Foundation (or higher) certification preferred.
There’s something for everyone.
We offer tools and autonomy to develop your career, supported by a talented team. Our benefits include a competitive salary, hybrid working, generous holiday allowance, private healthcare, electric car scheme, paid development, wellbeing, and CSR days.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Software Development
Referrals can double your chances of interviewing at Compare the Market.
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Locations recently posted: Peterborough (4 days ago), March (2 weeks ago), Willingham (1 week ago).
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Senior Service Management Analyst employer: Compare The Market Limited
Contact Detail:
Compare The Market Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Management Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, especially Incident, Problem, Change, and Release Management. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Compare the Market on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service improvements in previous roles. Highlighting your analytical skills and ability to turn data into actionable insights will resonate well with the hiring team.
✨Tip Number 4
Showcase your coaching and mentoring experience. Since the role involves supporting and developing other analysts, demonstrating your ability to uplift others will set you apart from other candidates.
We think you need these skills to ace Senior Service Management Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Service Management Analyst position. Tailor your application to highlight relevant experience in IT Operations or Service Management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with ITIL-aligned processes, particularly in Incident, Problem, Change, and Release Management. Use specific examples to demonstrate your analytical skills and stakeholder management abilities.
Showcase Your Soft Skills: Since the role involves coaching and mentoring, be sure to mention any experience you have in these areas. Highlight your communication skills and ability to promote best practices within a team.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for service management and continuous improvement. Make it personal by explaining why you want to join Compare the Market and how you align with their mission.
How to prepare for a job interview at Compare The Market Limited
✨Understand ITIL Processes
Make sure you have a solid grasp of ITIL-aligned processes, especially Incident, Problem, Change, and Release Management. Be prepared to discuss how you've applied these principles in your previous roles and how they can benefit Compare the Market.
✨Showcase Analytical Skills
Prepare examples of how you've turned data into actionable insights in past positions. Highlight specific instances where your analysis led to improvements in service delivery or operational efficiency.
✨Demonstrate Stakeholder Management
Be ready to talk about your experience in managing stakeholders. Discuss how you've communicated effectively with different teams and ensured alignment on service management goals.
✨Emphasise Coaching Experience
Since the role involves mentoring other analysts, share your experiences in coaching or training others. Highlight any successful outcomes from your mentorship that demonstrate your ability to promote best practices.
