ER Partner - 12 months FTC in Peterborough

Peterborough, Cambridgeshire, United Kingdom (Hybrid)

Curious about what’s next? So are we. Join Compare the Market and help to make financial decision making a breeze for millions. At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.

Plays a key role in embedding our values, behaviours and culture through the management and effective resolution of employee relations cases and the delivery of organisational change activity. Responsible for managing ER cases, disputes and grievances promptly and in line with our policies, employment legislation and risk appetite. Supports organisational design and change projects by providing clear ER advice, practical guidance and hands-on case management support, helping to maintain a positive working environment and minimise disruption.

Some of the great things you’ll be doing:

• Using a case management approach, manage ER cases from initial referral through to resolution, ensuring timely progress, accurate documentation and appropriate risk management.
• Manage a range of ER cases, including grievance, disciplinary, capability, performance management, sickness absence, appeals and workplace conflict.
• Provide advice and coaching to people managers on ER policies, procedures and best practice.
• Support the ER & Wellbeing Manager with complex or higher-risk ER cases, ensuring prompt resolution and compliance with policy and employment law.
• Identify and escalate high-risk or complex matters, providing clear summaries, recommendations and options.
• Support organisational design and change projects, including consultation processes, colleague meetings, documentation and implementation activity.
• Act as an HR representative in ER and change meetings, ensuring conversations are handled fairly, consistently and sensitively.
• Prepare ER and change documentation, including invite letters, outcome letters, consultation materials, meeting notes and case summaries.
• Maintain strong relationships with colleagues, people managers, senior stakeholders and HR colleagues, offering practical and proactive ER support.
• Support the resolution of workplace conflict, helping to ensure fair treatment of colleagues and positive working relationships.
• Respond to ER queries, offering timely advice and ensuring compliance with policies, employment legislation and agreed service levels.
• Maintain accurate case records, including case logging, document management and grievance tracking through the case management system.
• Analyse ER case trends and metrics, identifying themes and opportunities for manager education, policy improvement or proactive intervention.
• Contribute to ER projects and continuous improvement activity, including process improvements, policy updates, templates and guidance materials.
• Support delivery of manager training on ER topics such as disciplinary, grievance, performance management, sickness absence and relevant employment law.
• Collaborate with wider HR teams to address organisational issues impacting ER, colleague experience and business change.

What we’d like to see from you:

• Experience managing ER cases, including grievance, disciplinary, capability, performance management and sickness absence.
• Experience supporting organisational change, consultation or restructuring activity.
• Good working knowledge of UK employment law and ER best practice.
• Ability to provide clear, practical and balanced advice to people managers and stakeholders.
• Strong organisational and time management skills, with excellent attention to detail.
• Strong written and verbal communication skills, including the ability to produce accurate case notes, letters and meeting documentation.
• Ability to build trusted relationships with stakeholders and coach managers through ER processes.
• Good judgement and decision-making skills, including the ability to identify and escalate risk.
• Investigation experience would be beneficial.
• Level 5 CIPD qualified or working towards, or equivalent experience.

Why Compare the Market? We’re a business built for pace and performance. Here, you’ll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress. We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive. If you’re ready to stretch yourself, raise the bar, and grow with a team that’s serious about performance, innovation, and purpose, we’d love to hear from you.