Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and create a welcoming shopping experience.
- Company: Join a social enterprise making a real impact in the community.
- Benefits: Competitive salary, free membership, health perks, and employee discounts.
- Why this job: Shape the future of community support while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for community engagement.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 £ per year.
Exciting Opportunity at our New Community Shop in Hendon, Sunderland. Join the Community Shop Revolution: Make a Real Impact as our new Store Manager and Shape the Future.
About us: Community Shops are part of the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may otherwise have gone to waste. The surplus we handle is redistributed through our Company Shop stores, and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good.
About the role: As Team Manager of our Community Shop Store in Sunderland, you will consistently provide great service, by putting our members at the heart of everything we do. Your role is focussed on the delivery of excellent store standards, delivering uncompromising service through the store team and helping our members to become the best version of themselves. Working alongside the social impact co-ordinator you will support, encourage, and build strong individuals and more confident communities. Through leading a successful team, you will deliver a successful store in which all colleagues are in it together, delivering a great experience for our members, by doing the right thing you will make a difference.
Requirements
- Accountabilities & Responsibilities
- Operational
- Ensure that all Health, Safety & Environmental policies, and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practices.
- Ensuring offers and availability is maintained whilst offering members the best prices (Price and promotions).
- Responsible for maintaining and upkeeping legal labelling POS requirements and raising any discrepancies to technical and marketing.
- Delivering the day-to-day operation of the store through routine processes and practices, ensuring daily practises, processes, and procedures are followed.
- Lead your team in consistently delivering a culture of high performance in order to meet store KPIs.
- Delegate duties to Team Leaders to ensure the store remains to a high standard and operational.
- Deliver daily/weekly targets by managing your team effectively.
- Merchandise the store to a high standard, making informed suggestions and recognising improvements where possible to drive and maximise sales potential.
- Solution focussed, presenting ideas and potential solutions when faced with a challenge.
- Engage teamwork, cross functional and positive working relationships.
- Employ a supportive and high performing culture with consistent delivery, through excellent leadership and motivation, that fully utilises and develops your teams skills and capabilities.
- Lead and develop members of your team to deliver performance against plan and ensure they deliver the tasks they are accountable for.
- Measure performance and provide feedback through performance reviews.
- Ensure that all members of your team adhere to all Company Shop Group policies and procedures.
- Actively promote and encourage the reporting of any near misses and accidents.
- Support, develop, coach and guide all members of your team through the use of development and succession planning.
- Keep up to date with information relevant to your department and cascade this accordingly to your team.
- Create an engaging store where colleagues are trusted by our members and are aware that they are at the heart of everything we do.
- Drive membership numbers in store, including signing members up and printing and distribution of membership cards.
- Ensure that our colleagues uphold our culture and deliver an exceptional member experience.
- Create an environment where our members feel safe and supported and can strive to be the best version of themselves.
- Be an ambassador for your store creating a welcoming atmosphere and great shopping experience for our members.
KPI
- Sales targets
- Store standards audit
- Payroll
- Membership sign ups
- Footfall
- Stock/reduction waste
- Member satisfaction
- Health and Safety reporting and audits
- Keep your team engaged and motivated, displaying a positive attitude in line with company values.
Skills and experience
- Lead by example and uphold Company Shop Group values at all times.
- Ability to build and maintain effective working relationships.
- To be flexible and adaptable to support the needs of the business.
- Strong operational and technical knowledge of your departmental area.
- Ability to effectively plan, organise and manage own workload while working to strict deadlines.
- Service focused mindset for both internal and external customers.
- Solution focused mindset bringing solutions and opportunities.
- A desire to continually focus on your own continued professional development and that of your team.
- A confident communicator with excellent organisational and problem-solving skills, and a real can-do attitude.
- An inquisitive mind with a good eye for detail that has a creative approach to merchandising.
Location: Community Shop - 31-32 Fawcett Street, Hendon, Sunderland, SR1 1RE
Salary: £30,389
Hours: 40 hours per week hours between Monday to Friday 07.00am-17.00pm, 07.00am to 15.00pm on a Saturday (on a rota basis)
Benefits
- Competitive salary with details available upon application.
- Free membership to Company Shop for you and 10 x nominees.
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
- Subsidized staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
- Employee Assistance Programme Grocery Aid.
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
- Contributory pension scheme with death in service benefit.
Join Us on the Journey: Don’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Retail Store Manager in Sunderland employer: Company Shop
Contact Detail:
Company Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Retail Store Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the retail industry. Join groups related to community shops and engage in discussions to showcase your passion and knowledge.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how you can contribute to their mission of making a real impact in the community. Show them you're not just looking for a job, but a chance to make a difference!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our community shop revolution!
We think you need these skills to ace Retail Store Manager in Sunderland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a real impact in the community and helping our members become the best version of themselves.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in retail management, team leadership, and any relevant skills that align with our mission. We love seeing how your background fits with what we do!
Be Specific: In your cover letter, be specific about how you can contribute to our goals. Mention any past achievements that demonstrate your ability to lead a team and deliver excellent service. We appreciate concrete examples that show us what you can bring to the table.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Company Shop
✨Know the Community Shop Mission
Before your interview, make sure you understand the mission of the Community Shop and how it impacts the community. Familiarise yourself with their values and be ready to discuss how your experience aligns with their goal of building stronger individuals and confident communities.
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team, resolved conflicts, or improved performance. Highlight your ability to create a supportive culture that encourages growth and development.
✨Demonstrate Operational Knowledge
Brush up on your operational knowledge related to retail management. Be prepared to discuss how you would maintain store standards, manage stock, and ensure compliance with health and safety regulations. Showing that you can handle the day-to-day operations will impress your interviewers.
✨Engage with the Interviewers
During the interview, engage actively with your interviewers. Ask insightful questions about the store's current challenges or future goals. This not only shows your interest in the role but also demonstrates your proactive approach to problem-solving and your commitment to making a difference.
